I had reserved a Volvo V40, but upon arrival, I was informed that it was unavailable and was offered a Ford instead. I assumed it would be a Ford Focus of the same grade, but after completing the paperwork and going to the parking lot, I discovered it was a smaller class car. Moreover, there were no staff members at the parking lot, and it was self-service pickup. This is clearly misleading and deceitful. If you don't have the specified model, you shouldn't charge for it. I felt very disappointed. I was carrying large luggage and didn't want to go back to discuss switching cars.

Very good

Convenient, simple procedures, and a user-friendly pick-up and drop-off process.

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No comments either

Like: Largest luggage space as we had a wheel chair.
Dislike: Good car but came at a price I wouldn't normally pay.