Arrived at 11:30 AM, waited in line for an hour. There were six stations, but only 3-4 were working. Not very efficient.

There were so many car models available, they almost took up an entire floor. As expected from the top company. They provided a diesel car, which saved money. Thumbs up!

The airport location is very noticeable, the queue was short, and the staff were very professional. We needed to extend the rental period, and they offered a very favorable price right away. The entire process was very simple.

There are actually very few Viano models available from HERTZ. When we went to pick up the car, they didn't have any left. They said our luggage was too much and that vehicles of the same grade wouldn't suffice, suggesting we upgrade to a VITO116, and charged us an additional 400 yuan for the upgrade. In fact, we didn't see any other vehicles of the same grade as VIANO in the parking lot. The staff member (an old lady) didn't upgrade us for free but rather persuaded us to pay for the upgrade, which felt a bit dishonest.

The service was good. Under a strong recommendation from the counter staff and considering the heavy snow, I bought full insurance. However, they upgraded the car model, so overall, it was quite affordable and reassuring.