Overall, it's acceptable. Picking up and returning the car is quite convenient. Especially the phone service desk, as they will provide a Chinese translator if your English isn't good, and they are very patient. However, I initially booked a full-to-full fuel policy, but they gave me a full-to-empty one. I didn't notice at first, so I ended up buying a full tank for over 50 dollars. Additionally, they charged me another 9 dollars at the return, without clear reason.