The car had electrical issue that caused battery to be drained on first day overnight

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We called the car rental company to pick us up from the airport, and their attitude was extremely bad and unprofessional! The operator's English was incomprehensible, it sounded like a mix of curry, Mexican, or aboriginal accent, and then she questioned if we understood English. She eventually hung up on us! (She kept asking us where we were, which airport, and our location within the airport. We repeated it multiple times, and she rudely started over again asking the same questions, questioning our English understanding!) We chose not to use foul language because we are civilized people, but this ruined our mood even before getting the car! This complaint is specifically for the operator. The male staff who came to pick us up was very nice. He explained the situation briefly, helped us with our luggage, and guided us to the shuttle bus. Kudos to him!

Pickup was quick, and the staff was very friendly.

The car rental company's office is somewhat far from the airport and requires a shuttle service, but the pick-up location is really hard to find. Otherwise, the service and car condition are excellent and highly recommended!

Great all round.