Who's punishing whom? The Budget staff said the contract from Zuzuche is not related to them, and in their eyes, Zuzuche means nothing.

Satisfied

Charged an unexplained fee of $86

I did not use the car. The rental company said I could apply for a refund through the platform. The platform's customer service also confirmed this, but now I'm told it can't be refunded!

When we arrived at the store, there were no cars available in the group we had booked. Without asking, they upgraded us to a different model that was in a higher category, and the price doubled. After negotiating, they finally compromised, and we had to choose a model that cost twice as much. They said it was the cheapest model they had available, and there were no other options. Our original estimated cost was $300, but it ended up being over $540. If we hadn't negotiated, the quote they initially gave us was $750, which was really frustrating.