It's okay

Acceptable

The store is quite far from the airport, and the shuttle bus to the airport only runs 5 times a day, which is not very convenient. Abell is a small company; one afternoon in Queenstown, the car wouldn't start, and I called the rental company for half an hour with no response. I had to ask the police for help eventually. Later, I finally got in touch with the rental company, and they said there was no branch in Queenstown, so no replacement car was available. However, there's a nice Chinese guy at their Christchurch branch.

The car rental company has Chinese-speaking staff who can provide detailed information about local road conditions and explain the car's features. They also give tips on how to operate and drive the vehicle.

The car was quite old. The staff said such cars are safer. Well, it was indeed safe, but compared to other companies, it was really too old.