No Chinese service available, poor rating

Forced to buy insurance, no details provided for road fees, car did not match booking. Booked a Mitsubishi but got an MG instead, which had scratches. Due to time constraints, had to buy full insurance for $137.00. Otherwise, a $1000.00 deposit was required. Now, they have deducted road fees three times without providing specific times and locations. Dissatisfied.

Staff were friendly efficient and thorough, over all an excellent team you have there, I have already sent you two more clients and will be tell many more through the course of my travels,.I was slightly annoyed that the petrol wasn't full as promised, however I did ensure it was full when I returned it. (if there was to be one complaint that would be it)

No experience with price drop etc, I was happy with the price I paid.

waited for an extreme long time for drop off ride. Their 5 min wait means half an hour, and a "2 sec" wait means 5 min.

Explanation of the automatic billing for the road Tolls was good. Explanation of the additional insurance was a little harder to fully understand as this was different to the EasyRentalCars insurance statements.