Although there was a language barrier, communication was still manageable.

1. First, the car had damages upon return. Despite our repeated claims of having comprehensive insurance from the rental company, they denied it, saying the insurance didn't cover collisions. 2. After returning, we asked them to email us the repair invoice, but they only provided an amount and deducted the entire deposit. They never replied until recently when they emailed about a fine, but still ignored our earlier request to see the repair invoice for insurance claims. They continue to disregard our requests, making it impossible to file an insurance claim! Very dissatisfied with this rental company!

The store location was extremely convenient, right next to the light rail station. The Turkish staff spoke fluent English, and communication was smooth. They also gave us local sightseeing tips. The car was in great condition with just over 8,000 kilometers. It was quite powerful. The only issue was the address error; it wasn't in the OLD CITY area as stated. We had to take the light rail three times, which disrupted our plans. The staff said this has happened multiple times and asked the website to update the address. No translated documents were needed, and they didn't understand their purpose, just asked to see the domestic driver's license.

Very good local company

The service was very attentive, and the procedures were handled quickly.