CENTRAL RENT A CAR CAR RENTAL REVIEWS

Although there was a language barrier, communication was still manageable.

The service was very attentive, and the procedures were handled quickly.

1. First, the car had damages upon return. Despite our repeated claims of having comprehensive insurance from the rental company, they denied it, saying the insurance didn't cover collisions. 2. After returning, we asked them to email us the repair invoice, but they only provided an amount and deducted the entire deposit. They never replied until recently when they emailed about a fine, but still ignored our earlier request to see the repair invoice for insurance claims. They continue to disregard our requests, making it impossible to file an insurance claim! Very dissatisfied with this rental company!

First, they gave us a car that had over 170,000 kilometers on it, and it was full of scratches. Crucially, they didn't provide any proof, just saying that they were all aware of it. Who can feel assured by that? What if they blame us in the end? So, we spent a lot of time taking photos and videos as evidence. Second, the right car door was broken, and they didn't tell us when handing the car over. We spent half an hour fixing it on the road with the help of some kind-hearted people. We could finally close it but didn't dare open it again for the rest of the trip. Third, the tank wasn't full when we picked up the car, and again, they admitted this but didn't give any proof. When returning the car, we managed to refuel it to approximately the same level (which was tricky because you have to drive to the return point after refueling, making it hard to estimate). We showed the return staff the fuel gauge photo from pick-up, and he didn't say anything or take any photos himself. Later, over 300 lira was deducted from my credit card for fuel and a refueling service fee. It's really infuriating.

The front desk service was extremely poor.

Central in istanbul was very good

Free vehicle upgrade, patient responses

Convenient and fast

The service was okay, but the car provided was not as advertised.

The company is excellent, very satisfied.

I must give high praise. The vehicle pickup and return services were excellent. They calculated the toll charges right away when I returned the car and refunded my cash deposit (1000 Lira). I asked what to do in case of any traffic violations since my credit card wasn’t working. They told me that if there were any, they would email me and I could wire the money to them. Of course, I should not have committed any violations. The vehicle had only 1000 kilometers on it; it was practically new. It’s worth noting that their airport location is in the domestic arrivals hall. We spent a long time looking in the international arrivals hall and couldn’t find it.

Not bad, very efficient.

The store location was extremely convenient, right next to the light rail station. The Turkish staff spoke fluent English, and communication was smooth. They also gave us local sightseeing tips. The car was in great condition with just over 8,000 kilometers. It was quite powerful. The only issue was the address error; it wasn't in the OLD CITY area as stated. We had to take the light rail three times, which disrupted our plans. The staff said this has happened multiple times and asked the website to update the address. No translated documents were needed, and they didn't understand their purpose, just asked to see the domestic driver's license.

Very good local company

The car rental process was very convenient. They didn't even check the driver's license notarization and let me pick up the car. I asked if the car was equipped with an e-toll ticket, and they confirmed it was. However, I found the toll charges to be quite high while driving. When returning the car, the rental company assured me it was fine, which made me feel at ease. But the deposit paid via credit card took a long time to unfreeze, and I'm not sure how long it will take.

The location of the store is a bit remote, but the service is quite good.