Upon arrival, the customer service personnel will scare you by saying that because you didn't buy insurance here, any scratch will cost you 800 euros. It feels exaggerated.

The deposit was not pre-authorized; instead, 1000 euros was directly charged from my credit card, causing a loss of 1000 RMB due to exchange rate differences.

Satisfied

Great as always. They matched our needs to a suitable car last minute

On arrival I had to wait nearly an hour with 4 children as there was only one person working at the desk. When I returned the car I realised I left my tablet under the passenger seat for safe keeping, when I called to them to retrieve it they said they didn't see it and I should email the office, nearly a week later I still got no reply!!!