Very satisfied

Alamo in Honolulu is huge, the staff is very nice, and the responsibilities are clearly divided: front desk handles paperwork, parking lot handles car delivery, and there's an exit registration for car inspection. However, I was not satisfied this time because the front desk secretly upgraded the luxury model. Since it was still within the full-size SUV category I originally booked, I didn't notice. Moreover, the contract indicated an upgrade period longer by one day than my actual rental period. I thought it was just a general note and didn't ask more questions, but eventually, there was an additional $25 daily upgrade fee.

The car was new and the rental process was convenient.

The queue moved quickly and there were no additional sales pitches. Although the selection of models wasn't large, the condition and features of the cars were good.

Brand new 2015 Mustang Convertible with only 15 miles on it when picked up! Feels like a steal! Got an extra tank of gas for just $44, much cheaper than back home. Staff's attitude was similar to what you'd find back home, just average. Returning the car was quite convenient. Parked the car and let them check the fuel gauge and odometer, then I was done. Shuttle buses were available for pickup and drop off, and the wait time wasn't long.