The person was waiting directly at the ✈️exit. Picking up the car was very convenient, and returning it was also very easy.

Excellent

They provided a nearly new Mercedes with only a few thousand kilometers on it. The deposit wasn’t as high as mentioned in many guides, only a 800-euro pre-authorization. Both the pick-up and return procedures were very simple, likely because cars are much cheaper in Germany. They didn't even inspect for damages thoroughly during the return.

The service is okay, but since there's no counter at Frankfurt Airport, I couldn't get full insurance when picking up the car. Communication was also a bit difficult with the gentleman who delivered the car, and the deposit taken on-site hasn't been returned yet, so it's hard to give a final rating. However, returning the car was smooth; they just checked and said everything was fine and drove off without a thorough inspection.

Waited almost 40 minutes for the pickup at the airport, despite multiple calls. However, overall it's still acceptable, service is good, and the return process was quick, arriving within 5 minutes after contact.