I had reserved a Volvo V40, but upon arrival, I was informed that it was unavailable and was offered a Ford instead. I assumed it would be a Ford Focus of the same grade, but after completing the paperwork and going to the parking lot, I discovered it was a smaller class car. Moreover, there were no staff members at the parking lot, and it was self-service pickup. This is clearly misleading and deceitful. If you don't have the specified model, you shouldn't charge for it. I felt very disappointed. I was carrying large luggage and didn't want to go back to discuss switching cars.

This was the worst car rental experience I've had in many years. They gave us a car that already had scratches. Thankfully, we had full insurance and took photos when we picked up the car. We returned the car in Salzburg, and the rental company staff there asked for a damage report from when we rented the car. No one had given us or reminded us to take such a report earlier, but they said it was fine since we had full insurance and we wouldn't need to pay extra. In the end, we found out they charged us an additional 140 euros, and we have no idea what for. We contacted the rental car service to inquire. It's been over a week now, and we still haven't received a response. Very dissatisfied.

No issues encountered, acceptable service attitude

Fast and friendly counter service, excellent car condition.

The staff at the store were friendly, the car was relatively new and performed well. However, I originally rented an Opel or a similar model, and the store gave me a Fiat 500X. Is that in the same category? Was it an upsell? During the return, the staff mentioned a tire scratch and a tiny paint chip on a mirror. I believe these were pre-existing, as I had no incidents during my trip. Unfortunately, I didn't notice them during pick-up.