I rented a Highlander. However, after picking up the car, I found that both the front and rear cigarette lighters were not working, so I couldn't use the GPS. I had to return to Hertz and they said they were out of Highlanders and offered me a car called Captiva instead. After driving for about twelve or thirteen days, I went to the Hertz office in Dunedin to switch back to a Highlander because my car needed maintenance. Again, they told me there were no Highlanders available but said they could lower my rental price because the car I was driving was a lower-tier model than the Highlander. Well, they only mentioned this now. At the end of my trip, when I returned the car in the local office at around 5:00 PM and specifically requested an adjustment in the rental price, the staff said the manager had already left and I would have to wait until the next day for a response. But I was flying out that night. I waited for two or three more days without any reply, so I emailed Hertz's customer service. After several days, they responded, saying they could only reduce the price by 100 NZD including tax, even though the price difference on their website for the same season was 285 NZD. After many email exchanges, they finally said there's no further adjustment that could be made. This is Hertz's service for you. I thought choosing Hertz would mean better service, but clearly not. The staff at the pickup location was dishonest.
I completed the procedures at the airport counter and picked up the car from the parking lot myself. I chose this company for its reputation. The only downside was the lack of Chinese service, and communicating in our limited English made us feel uneasy. We informed them that we had bought full insurance through the rental platform, and they didn't insist on anything further. Thankfully, everything went smoothly. The car was in great condition and practically new. We were given a Mazda CX5 of the same class instead. Although they said the tank was full at pickup, it just showed 530 kilometers, and when we returned the car, we filled up to over 600 kilometers, so we felt slightly cheated. The return process was smooth; we simply handed the keys to a gentleman in the airport parking lot, and he just took a quick look—no need to go to the counter. I couldn't believe it was that easy. Just remember to mark the car location on GPS after picking up, as you have to return it to the same place, and the stress of finding it when in a hurry to catch a flight can be frustrating. Right-hand drive wasn't as difficult as imagined. It's advisable to review the traffic rules multiple times before going. We had navigation guiding us and another person keeping an eye on the rules, which was very helpful. There were no extra charges for adding an additional driver. Overall, the driving experience was excellent. Pre-booking a car through the rental platform was also a good decision. My friends are eager to rent again through this service for our next trip.
Picking up the car was very convenient. There's a counter at the airport right next to the baggage claim, and there's a dedicated parking lot just outside the terminal.
It was a great rental experience, very convenient. I bought full insurance, so returning the car was hassle-free. However, the car model I received was a Pajero, which wasn't listed in the group of available models provided by customer service. They insisted it was part of the group, though.
About QEEQ:10.0/10
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