Hertz, Christchurch Airport Car hire

3% OFF

Best price car hire
Address
Pickup
Return
Opening Hours
Deposit
Accepted Cards
E-voucher
Age requirements
Driver's License Requirements
Additional Extras
Cross Border
Cross Islands
Distances to Landmarks

Ford Ranger Canopy
Pickup Truck
US$ 133/day
Rent a car
- Collision Damage Waiver & TP

Hertz - Christchurch Airport Information, Car hire Instructions & Policies

Address

30 DUREY RD,CHRISTCHURCH,8053,NZ

Telephone

+6433586730

Pick-up Instructions

The Hertz - Christchurch Airport car hire location is in terminal

You can walk to the counter of Hertz - Christchurch Airport car hire.

The office located inside the terminal, near Door 7.

Drop-off Instructions

Please go along Durey Rd to the Rental return car park behind Novotel Hotel. Follow the Rental Cars signs. Google map link: https://maps.app.goo.gl/e7JRvGnJ1DLqt8cz8

Opening Hours

Days of Week	Sunday	Monday	Tuesday	Wednesday	Thursday	Friday	Saturday
Opening hours	00:00 -01:00 07:00 -23:59	00:00 -01:00 07:00 -23:59	00:00 -01:00 07:00 -23:59	00:00 -01:00 07:00 -23:59	00:00 -01:00 07:00 -23:59	00:00 -01:00 07:00 -23:59	00:00 -01:00 07:00 -23:59

Deposit

Deposits are depending on which car type your rental car falls into, and can be paid with credit cards (pre-authorization)

Representative Car Models	Deposit Amount(approx.)	Business Days Required for Refund
Applicable to all car types，incl. Compact，Suv，Economy，Mini and others. Pack up ^	USD300-5000	30-60

Accepted Cards

Credit cards issued by the following companies qualify a car hire from this store: Visa, Master

E-voucher

Yes. E-voucher is accepted. Show the digital voucher on your mobile instead of a print-out is good enough.

Age requirements

18 - 99 years old

Young Driver Fee applies at 18 - 20 years old with charge of NZD 20 per day approximately.

Driver's License Requirements

The main driver and any additional drivers will need to provide a physical full driving license in their name with no major endorsements. The license should be held for at least 1 year(s).

For foreign renters, you need to bring:

Original driving licence + NZTA Translation

The New Zealand Transport Agency (NZTA), a professional organization, certifies driver's license translations specifically intended for self-driving rental vehicles within the New Zealand. Free online NZTA for Japanese driver's license holders: https://www.qeeq.com/nzta-topic

Original driving licence + International Driving Permit (IDP)

Please note that an International Driving Permit(IDP) is only a translation and you must present your original driving licence at the counter.

For local renters, you need to bring:

Full Driving License issued in New Zealand

This option applies to customers with local driving license, please show your local license at pick-up.

Additional Extras

Extras Prices

GPS rental

Provided by the local stores. Usually, interface and voice are of the local language.

NZD 12.59/day

Winter tires rental

Operated safely on surfaces including pavement (wet or dry), mud, ice, or snow.

NZD 15/day

Infant car seat rental

Recommended for children weighing under 20 lbs /9kg (birth to approx. 1-12 months)

NZD 13/day

Child car seat rental

Recommended for children weighing 20-40 lbs /9-18kg (approx. 1 - 3 years)‌

NZD 13/day

Child booster seat rental

Recommended for children weighing 40-80 lbs /18-36 kg

NZD 13/day

capped at NZD 59.8

Cross Border

To be updated

Cross Islands

Conditional:

Towards any New Zealand islands, taking rental cars crossing islands is allowed with certain conditions.

Multi-island travel is still possible by making two separate bookings for the whole journey, one for each island. Single bookings that include rentals on both islands is no longer possible. STARTING ON ONE ISLAND, ENDING ON THE OTHER： Make your booking from where you plan to begin and end your journey. Please provide the details of when you plan to cross between the islands in the comments section of your booking including ferry date and time, without this information we are unable to guarantee a vehicle will be available for you. Book your ferry crossing early and check your rental agreement, if your cross-over date has changed call rental company 5 days before your ferry. If we are not advised of changes, we cannot guarantee a vehicle will be available. Vehicles must be returned to the original rental Island and we will charge a relocation fee of up to $1000 NZD + GST if this does not occur. The rental process remains the same if your rental involves travelling on both islands but starting and ending on the same. Please note you will be liable for the ferry cross over costs.

Ferry Transportation: Allowed

Hertz allows you to bring the rental vehicle on the ferry. However ferry companies may charge you to bring a vehicle across Cook Strait.

Excess

Collision Damage Waiver Excess differs by car model:

NZD 4500-7200 for other car models.

NZD 5500 for Toyota Auris Hybrid,

NZD 5500 for Opel Astra,

NZD 5500 for Compact,

NZD 5900 for Nissan Juke,

NZD 6001 for Description Not Available,

NZD 6001 for Ford Tourneo Connect Aut.,

NZD 5500 for Vauxhall Corsa,

NZD 5500 for Toyota Camry Hybrid,

NZD for Bmw 5 Series,

NZD 6001 for Toyota Kluger Hybrid,

NZD 6001 for Skoda Kodiaq,

NZD 7200 for Description Not Available,

NZD 6001 for Seat Alhambra,

NZD for Toyota Camry Hybrid,

NZD for Citroen C4picasso,

NZD 5500 for Opel Grandland,

NZD 5500 for Nissan Qashqai,

NZD 5500 for Kia Sportage,

NZD 6001 for Renault Master,

NZD 6001 for Bmw X3 4x4--4wd,

NZD 6001 for Ford Ranger-4wd,

NZD 6001 for Premium,

NZD 6001 for Polestar 2,

NZD for Hertz Mystery Vehicle,

Theft Insurance Excess differs by car model:

NZD 6900 for other car models.

NZD for Toyota Auris Hybrid,

NZD for Opel Astra,

NZD for Compact,

NZD for Nissan Juke,

NZD for Description Not Available,

NZD for Ford Tourneo Connect Aut.,

NZD for Vauxhall Corsa,

NZD for Toyota Camry Hybrid,

NZD for Bmw 5 Series,

NZD for Toyota Kluger Hybrid,

NZD for Skoda Kodiaq,

NZD for Seat Alhambra,

NZD for Citroen C4picasso,

NZD for Opel Grandland,

NZD for Nissan Qashqai,

NZD for Kia Sportage,

NZD for Renault Master,

NZD for Bmw X3 4x4--4wd,

NZD for Ford Ranger-4wd,

NZD for Premium,

NZD for Polestar 2,

NZD for Hertz Mystery Vehicle,

Third Party Liability Insurance Excess differs by car model:

NZD 6900 for other car models.

NZD 5500 for Toyota Auris Hybrid,

NZD 5500 for Opel Astra,

NZD 5500 for Compact,

NZD 5900 for Nissan Juke,

NZD 6001 for Description Not Available,

NZD 6001 for Ford Tourneo Connect Aut.,

NZD 5500 for Vauxhall Corsa,

NZD 5500 for Toyota Camry Hybrid,

NZD for Bmw 5 Series,

NZD 6001 for Toyota Kluger Hybrid,

NZD 6001 for Skoda Kodiaq,

NZD 7200 for Description Not Available,

NZD 6001 for Seat Alhambra,

NZD for Toyota Camry Hybrid,

NZD for Citroen C4picasso,

NZD 5500 for Opel Grandland,

NZD 5500 for Nissan Qashqai,

NZD 5500 for Kia Sportage,

NZD 6001 for Renault Master,

NZD 6001 for Bmw X3 4x4--4wd,

NZD 6001 for Ford Ranger-4wd,

NZD 6001 for Premium,

NZD 6001 for Polestar 2,

NZD for Hertz Mystery Vehicle,

Fuel Policy (what does it mean)

Full to Full

Distances to Airports | Railway Stations | Hotels | Other Landmarks

Airports

0.7 km from Christchurch Airport

Hotels

0.1 km from Sudima Christchurch Airport

2.9 km from North South Holiday Park

8.4 km from Fino Hotel and Suites

FIND ME A CHEAP RENTAL

Map view of Hertz Store Location

coordinates: -43.489485 172.543875

Location Images

The Rental Desk

Hertz-Christchurch Airport-166-telegraph

The Sign

Guest Reviews

Total points： 8.6 / 10 Very good

Vehicle condition: 0.0
Vehicle cleanliness: 0.0
Spaciousness: 0.0
Counter staff: 0.0
Pick-up location: 0.0
Drop-off location: 0.0
Pick-up time: 0-10 mins
Drop-off time: 0-10 mins

A.Singh
Christchurch
10 /10 Excellent
Reviewed: Saturday, January 18, 2025
Just one word AWsm
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Athena Zechariah
Christchurch
10 /10 Excellent
Reviewed: Saturday, January 18, 2025
Great service
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Rock Mac-
Christchurch
2 /10 Poor
Reviewed: Saturday, January 18, 2025
Everything else was fine, but the car's warning light came on after just one day, and I had to find a repair shop, which delayed my plans.
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Alston Cecillia
Christchurch
10 /10 Excellent
Reviewed: Saturday, January 18, 2025
It was a great rental experience, very convenient. I bought full insurance, so returning the car was hassle-free. However, the car model I received was a Pajero, which wasn't listed in the group of available models provided by customer service. They insisted it was part of the group, though.
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Vivian Crichton
Christchurch
4 /10 Average
Reviewed: Saturday, January 18, 2025
The service was acceptable, but they gave me a hatchback. The booking showed a sedan, likely a Corolla. The hatchback had less power, so the air conditioning didn't work well. Driving on the mountainous roads in New Zealand's South Island was unstable with the small car. I wouldn’t have booked it if I had known it was a hatchback.
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Jesse Lamb
Christchurch
10 /10 Excellent
Reviewed: Saturday, January 18, 2025
Picking up the car at the airport and returning it to the airport parking lot was very convenient.
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Dana Frank
Christchurch
10 /10 Excellent
Reviewed: Saturday, January 18, 2025
The process of picking up and returning the car is simple and convenient, and the car is very new.
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Hulda Hutt
Christchurch
10 /10 Excellent
Reviewed: Saturday, January 18, 2025
Very Good
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Jennifer Wood
Christchurch
10 /10 Excellent
Reviewed: Saturday, January 18, 2025
Good car condition, new.
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Clara Bernal
Christchurch
10 /10 Excellent
Reviewed: Saturday, January 18, 2025
Very good
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Hilary Walker
Christchurch
8 /10 Very good
Reviewed: Saturday, January 18, 2025
The store is right inside the airport, with a prominent Hertz sign, easy to spot at a glance. The service at the store is also quite good, procedures are simple, and they explain New Zealand's right-hand driving rules and other precautions.
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Rory Kit
Christchurch
10 /10 Excellent
Reviewed: Saturday, January 18, 2025
The store is right at the airport, very convenient.
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Maxine Commons
Christchurch
8 /10 Very good
Reviewed: Saturday, January 18, 2025
The service attitude was good, but the car pickup was a bit of a hassle.
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Fanny Nell
Christchurch
10 /10 Excellent
Reviewed: Saturday, January 18, 2025
The car is in good condition and relatively new...
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Noel Ackerman(n)
Christchurch
8 /10 Very good
Reviewed: Saturday, January 18, 2025
It's okay, but there were no smiles. Probably too tired.
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Denise Robin
Christchurch
10 /10 Excellent
Reviewed: Saturday, January 18, 2025
Car pickup was quick. The introduction to traffic laws was very detailed, especially noting that my 21-year-old son couldn't drive the car I rented.
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Jane Pullan
Christchurch
10 /10 Excellent
Reviewed: Saturday, January 18, 2025
Very good.
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Archer Broad
Christchurch
10 /10 Excellent
Reviewed: Saturday, January 18, 2025
Okay
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Irma Houston
Christchurch
10 /10 Excellent
Reviewed: Saturday, January 18, 2025
The store is right at Christchurch Airport, very conveniently located. However, I booked a Toyota Prado but was given a Highlander instead, claimed to be a similar model. It's a pity I couldn't go off-roading. On the plus side, it saved on fuel and money. Returning the car was very easy, just parked it and handed over the keys, no inspection was done.
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Myra Lawrence
Christchurch
10 /10 Excellent
Reviewed: Saturday, January 18, 2025
The Christchurch branch is right next to the airport arrival exit, making car pickup very convenient.
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Maud Lynd
Christchurch
10 /10 Excellent
Reviewed: Saturday, January 18, 2025
The store is normal and changing cars is very convenient.
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Walter Davy
Christchurch
10 /10 Excellent
Reviewed: Saturday, January 18, 2025
Renting a car in Christchurch is very easy. You need to have the original driver's license and an English translation, which must be government-certified. The Hertz translation provided by QEEQ is not legally valid and not recognized by the rental company.
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Eartha Malthus
Christchurch
10 /10 Excellent
Reviewed: Saturday, January 18, 2025
The vehicle is in excellent condition and is very new.
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Miles Bell
Christchurch
10 /10 Excellent
Reviewed: Saturday, January 18, 2025
The station is right at the arrival hall, very convenient.
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Cecilia Arnold
Christchurch
10 /10 Excellent
Reviewed: Saturday, January 18, 2025
Picking up the car was very convenient. There's a counter at the airport right next to the baggage claim, and there's a dedicated parking lot just outside the terminal.
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Mick Flower
Christchurch
8 /10 Very good
Reviewed: Saturday, January 18, 2025
The staff was very friendly and gave detailed instructions when picking up the car, but the return process was too casual.
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Colbert Peacock
Christchurch
10 /10 Excellent
Reviewed: Saturday, January 18, 2025
Got a free upgrade to the car model
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Pearl Sailsbury
Christchurch
10 /10 Excellent
Reviewed: Saturday, January 18, 2025
The pick-up and drop-off procedures were very simple and fast. High efficiency, good service, no extra selling or hidden charges. The rented vehicle was well maintained and looked about 90% new.
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Cheryl
Christchurch
6 /10 Average
Reviewed: Saturday, January 18, 2025
I completed the procedures at the airport counter and picked up the car from the parking lot myself. I chose this company for its reputation. The only downside was the lack of Chinese service, and communicating in our limited English made us feel uneasy. We informed them that we had bought full insurance through the rental platform, and they didn't insist on anything further. Thankfully, everything went smoothly. The car was in great condition and practically new. We were given a Mazda CX5 of the same class instead. Although they said the tank was full at pickup, it just showed 530 kilometers, and when we returned the car, we filled up to over 600 kilometers, so we felt slightly cheated. The return process was smooth; we simply handed the keys to a gentleman in the airport parking lot, and he just took a quick look—no need to go to the counter. I couldn't believe it was that easy. Just remember to mark the car location on GPS after picking up, as you have to return it to the same place, and the stress of finding it when in a hurry to catch a flight can be frustrating. Right-hand drive wasn't as difficult as imagined. It's advisable to review the traffic rules multiple times before going. We had navigation guiding us and another person keeping an eye on the rules, which was very helpful. There were no extra charges for adding an additional driver. Overall, the driving experience was excellent. Pre-booking a car through the rental platform was also a good decision. My friends are eager to rent again through this service for our next trip.
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Pamela Crofts
Christchurch
10 /10 Excellent
Reviewed: Saturday, January 18, 2025
The car was in good condition and the service attitude was excellent.
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Gavin Dora
Christchurch
10 /10 Excellent
Reviewed: Saturday, January 18, 2025
Convenient and efficient, great service attitude.
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Ernest Montgomery
Christchurch
8 /10 Very good
Reviewed: Saturday, January 18, 2025
The service attitude was great, but the only regret is that we didn't get the expected model (Forester).
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Grover Gabriel
Christchurch
10 /10 Excellent
Reviewed: Saturday, January 18, 2025
Hertz's service attitude is great, and the process is very quick. You just need to return the keys when dropping off. Although the dashboard warning light came on while driving in Queenstown, Hertz staff replaced the car with a newer and better one immediately, which is commendable.
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Tab Halifax
Christchurch
10 /10 Excellent
Reviewed: Saturday, January 18, 2025
Great service
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Hedy Michelson
Christchurch
10 /10 Excellent
Reviewed: Saturday, January 18, 2025
The staff at the airport counter were very nice. Since we had previously contacted QEEQ, we requested a Ford Focus. When we arrived at the counter, they immediately provided us with a new Ford Focus with just over 20,000 kilometers. The vehicle's performance was excellent, including strong air conditioning and great hill-climbing ability. Overall, it was a very good car rental experience.
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Benson Beaufort
Christchurch
10 /10 Excellent
Reviewed: Saturday, January 18, 2025
Very satisfied
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Cynthia Camp
Christchurch
8 /10 Very good
Reviewed: Saturday, January 18, 2025
It's right inside the airport, very convenient. I booked and paid online, and the counter processed the paperwork quickly. Set the address beforehand, otherwise it might be hard to find when returning the car. The car wasn't new, but it performed well; all functions were working fine. Any damage was clearly marked, so check the slip carefully. The deposit didn't come with a receipt. They said it would be refunded to the credit card after returning the car, but it hasn't been refunded yet. The deposit was 200 New Zealand dollars.
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Alan Harry
Christchurch
10 /10 Excellent
Reviewed: Saturday, January 18, 2025
The service is attentive, and it's a well-known company that can be trusted.
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Zenobia Oscar
Christchurch
10 /10 Excellent
Reviewed: Saturday, January 18, 2025
Aside from the slow processing of subsequent compensation, everything else was good.
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Joanna Shakespeare
Christchurch
10 /10 Excellent
Reviewed: Saturday, January 18, 2025
The vehicle is in great condition.
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Harlan Isaiah
Christchurch
10 /10 Excellent
Reviewed: Saturday, January 18, 2025
The car was in great condition
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Stephanie Smedley
Christchurch
10 /10 Excellent
Reviewed: Saturday, January 18, 2025
Overall, it was okay. The car was in good condition, but the price was a bit high.
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Martin Richardson
Christchurch
4 /10 Average
Reviewed: Saturday, January 18, 2025
Service attitude was acceptable, but the cost was nearly double the booking price, which I don't understand. Additionally, the Air China website claims you can accumulate miles with HERTZ car rentals, but HERTZ denied this. I also don't understand why.
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Chad Kipling
Christchurch
10 /10 Excellent
Reviewed: Saturday, January 18, 2025
The service attitude was excellent and the car condition was good.
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Cliff McCarthy
Christchurch
6 /10 Average
Reviewed: Saturday, January 18, 2025
They carefully check the driver's license and notarized documents, making the procedures quick and convenient. Important matters are specially emphasized. The car had been driven for 70,000 kilometers and had noticeable scratches on one side that hadn't been repaired, so it's hard to evaluate.
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Webb Thackeray
Christchurch
8 /10 Very good
Reviewed: Saturday, January 18, 2025
Renting a car through QEEQ is cheaper compared to other websites. Herts vehicles are a bit expensive, but the condition of the cars is good. The iroad navigation system borrowed for free from QEEQ is terrible, constantly needing to reset after parking and useless at critical moments. I always had to resort to using Google Maps on my phone. Having paid the shipping fee for this device feels like a waste. If there had been a rental fee for this navigation system, it would have been a complete regret. This is by far the worst navigation system I've ever used.
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Louise Rosalind
Christchurch
10 /10 Excellent
Reviewed: Saturday, January 18, 2025
Very convenient, the car was in good condition, easy procedures, and a simple pickup process.
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Armstrong Sam
Christchurch
10 /10 Excellent
Reviewed: Saturday, January 18, 2025
Satisfied
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Ronald Paul
Christchurch
10 /10 Excellent
Reviewed: Saturday, January 18, 2025
Excellent!
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Julian Holt
Christchurch
10 /10 Excellent
Reviewed: Saturday, January 18, 2025
A trustworthy big company. Probably due to the National Day holiday, the car we got had already driven 50,000 kilometers. However, we still successfully completed our trip.
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Yetta Vogt
Christchurch
10 /10 Excellent
Reviewed: Saturday, January 18, 2025
The car was in great condition, and the speed was also impressive.
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Cynthia Clemens
Christchurch
8 /10 Very good
Reviewed: Saturday, January 18, 2025
Not bad.
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Cherry Zephaniah
Christchurch
4 /10 Average
Reviewed: Saturday, January 18, 2025
The actual rental price was more than what QEEQ quoted. This order was over 1000 RMB more expensive. Since I was in a hurry, I didn't have time to argue and just paid it.
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Ryan Theresa
Christchurch
10 /10 Excellent
Reviewed: Saturday, January 18, 2025
The service is excellent.
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Edwiin Bright
Christchurch
10 /10 Excellent
Reviewed: Saturday, January 18, 2025
Very convenient
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Belinda O'Neil
Christchurch
10 /10 Excellent
Reviewed: Saturday, January 18, 2025
Good
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Leonard Clark(e)
Christchurch
10 /10 Excellent
Reviewed: Saturday, January 18, 2025
Satisfied. The ladies at the airport counter were very nice.
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Hedda Babbitt
Christchurch
8 /10 Very good
Reviewed: Saturday, January 18, 2025
Initially, we didn't get a child seat, but after calling another branch for help, they resolved the issue the next day.
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Diana Coverdale
Christchurch
10 /10 Excellent
Reviewed: Saturday, January 18, 2025
Consistently good
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Katherine Alick
Christchurch
6 /10 Average
Reviewed: Saturday, January 18, 2025
Queue time was quite long.
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Archer Broad
Christchurch
2 /10 Poor
Reviewed: Saturday, January 18, 2025
1. The car provided was far different from the one I booked; 2. The translated document from Zuzuche was not accepted, and I had to wait more than an hour to get a new translation service, which cost me 600 yuan!!!
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Felix Brown
Christchurch
6 /10 Average
Reviewed: Saturday, January 18, 2025
They insisted that I buy full insurance when picking up the car. I refused and they immediately changed their attitude, which was unpleasant. Later, locals informed me that due to the complex road conditions, even minor damage like a stone hitting the windshield would require compensation. Therefore, I will opt for full insurance next time.
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Elsie Agnes
Christchurch
4 /10 Average
Reviewed: Saturday, January 18, 2025
Service attitude was average, not enthusiastic enough!
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Griselda Nathaniei
Christchurch
10 /10 Excellent
Reviewed: Saturday, January 18, 2025
The car is in excellent condition, and it even has dual exhausts! Cool!
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Willie Haggai
Christchurch
10 /10 Excellent
Reviewed: Saturday, January 18, 2025
Brand new car, absolutely brand new!!!
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Cecil Cronin
Christchurch
8 /10 Very good
Reviewed: Saturday, January 18, 2025
Earlier reviews mentioned that Hertz cars had mileage under 20,000 kilometers, but our car had over 40,000 kilometers. Overall, the pick-up and return procedures were quick and straightforward. No other significant issues.
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Elvira Kitto
Christchurch
10 /10 Excellent
Reviewed: Saturday, January 18, 2025
Good
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Sigrid Luke
Christchurch
2 /10 Poor
Reviewed: Saturday, January 18, 2025
The reservation pickup time was 3:30 PM. I arrived at the counter at 3:00 PM and was told to wait until the exact time to process the rental. Returning at 3:20 PM, they finally began the paperwork but insisted I buy insurance, claiming my booking did not include it. After repeatedly stating my reservation included full insurance, they eventually acknowledged this but still delayed the process, claiming there were no cars available and I had to wait another 20 minutes. Finally, at 3:45 PM, they agreed to give me a car, but refused to adjust the pickup time to 3:45 PM. Consequently, my return time was also impacted, shortening it by nearly half an hour. The staff assured me it wouldn’t matter if I returned the car a few minutes late, but the overall experience was extremely unpleasant! HERTZ has the highest prices among rental companies, and I chose them for their brand reputation, only to be met with poor service. The RAV4 I received wasn’t a new model and had over 60,000 km on it, with average condition.
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Gerald Gray
Christchurch
2 /10 Poor
Reviewed: Saturday, January 18, 2025
Very bad experience, the problem resolution was extremely slow. They said everything was fine, but then charged my credit card without informing me.
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Felix Hume
Christchurch
10 /10 Excellent
Reviewed: Saturday, January 18, 2025
QEEQ's prices are cheaper than many well-known travel websites, and their service is very professional
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Alma Hubbard
Christchurch
10 /10 Excellent
Reviewed: Saturday, January 18, 2025
I booked a Camry, but they gave me a RAV. The car model often changes. Both times I rented, I didn't get the model I reserved.
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Woodrow Jenny
Christchurch
2 /10 Poor
Reviewed: Saturday, January 18, 2025
I rented a Highlander. However, after picking up the car, I found that both the front and rear cigarette lighters were not working, so I couldn't use the GPS. I had to return to Hertz and they said they were out of Highlanders and offered me a car called Captiva instead. After driving for about twelve or thirteen days, I went to the Hertz office in Dunedin to switch back to a Highlander because my car needed maintenance. Again, they told me there were no Highlanders available but said they could lower my rental price because the car I was driving was a lower-tier model than the Highlander. Well, they only mentioned this now. At the end of my trip, when I returned the car in the local office at around 5:00 PM and specifically requested an adjustment in the rental price, the staff said the manager had already left and I would have to wait until the next day for a response. But I was flying out that night. I waited for two or three more days without any reply, so I emailed Hertz's customer service. After several days, they responded, saying they could only reduce the price by 100 NZD including tax, even though the price difference on their website for the same season was 285 NZD. After many email exchanges, they finally said there's no further adjustment that could be made. This is Hertz's service for you. I thought choosing Hertz would mean better service, but clearly not. The staff at the pickup location was dishonest.
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Horace Spender
Christchurch
10 /10 Excellent
Reviewed: Saturday, January 18, 2025
The only time I got exactly the car I booked.
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Hulda Hutt
Christchurch
8 /10 Very good
Reviewed: Saturday, January 18, 2025
The difference in car models is too significant.
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Moore Van
Christchurch
10 /10 Excellent
Reviewed: Saturday, January 18, 2025
Located directly in the airport, very convenient.
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Guy Lyly
Christchurch
10 /10 Excellent
Reviewed: Saturday, January 18, 2025
Pretty good, easy car pickup
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Dolores Samuel
Christchurch
10 /10 Excellent
Reviewed: Saturday, January 18, 2025
The pickup location is at the airport exit, which is very convenient. The process is simple, and the car is in good condition, having only driven about 40,000 kilometers. Returning the car is straightforward: just park it in the parking lot and hand the keys to the front desk. Providing customers with the roadside assistance number from the rental company would be even more convenient.
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Beau Bentham
Christchurch
10 /10 Excellent
Reviewed: Saturday, January 18, 2025
The only time I got exactly the car I booked for a self-drive rental.
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Zara Hodgson
Christchurch
10 /10 Excellent
Reviewed: Saturday, January 18, 2025
As expected from a large company, both picking up and returning the car were very convenient. The car was also very new.
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Cliff McCarthy
Christchurch
10 /10 Excellent
Reviewed: Saturday, January 18, 2025
Good, convenient and fast
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Sandra Edison
Christchurch
10 /10 Excellent
Reviewed: Saturday, January 18, 2025
Excellent and enthusiastic service.
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Eugene Priestley
Christchurch
10 /10 Excellent
Reviewed: Saturday, January 18, 2025
I think renting a car is convenient and fast!
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Truda Jones
Christchurch
8 /10 Very good
Reviewed: Saturday, January 18, 2025
The store was easy to find, but the staff were not very friendly.
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Elma Ferdinand
Christchurch
8 /10 Very good
Reviewed: Saturday, January 18, 2025
Paid full price for a Highlander but received a RAV4. The agreed-upon price difference was not honored during the car exchange. QEEQ tried to communicate several times but to no avail.
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Osborn Nico(l)
Christchurch
8 /10 Very good
Reviewed: Saturday, January 18, 2025
The lady at the rental counter said they only had Pajero and not Prado, and she tried to upsell me full insurance. When I refused, she insisted they only had Pajero. After I agreed, she suddenly mentioned they also had Prado. The service was quite lacking.
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Eugene Priestley
Christchurch
10 /10 Excellent
Reviewed: Saturday, January 18, 2025
Hertz is a big company with excellent service. Pickup and return are almost instant.
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Victor Forster
Christchurch
2 /10 Poor
Reviewed: Saturday, January 18, 2025
It was not the car model I booked, and no appropriate refund was given.
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Stan Saroyan
Christchurch
10 /10 Excellent
Reviewed: Saturday, January 18, 2025
Good service attitude, but there were some language barriers.
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Setlla Wilcox
Christchurch
10 /10 Excellent
Reviewed: Saturday, January 18, 2025
High efficiency, simple procedures
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Xenia Browne
Christchurch
6 /10 Average
Reviewed: Saturday, January 18, 2025
Overall service was okay. The only dissatisfaction was the vehicle arrangement. We were not given the specified model and got a very fuel-consuming one that we disliked.
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Yale Valentine
Christchurch
8 /10 Very good
Reviewed: Saturday, January 18, 2025
The female staff member was very nice.
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Ingram Mackintosh
Christchurch
10 /10 Excellent
Reviewed: Saturday, January 18, 2025
Excellent service.
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Ina Attlee
Christchurch
10 /10 Excellent
Reviewed: Saturday, January 18, 2025
Smooth communication and quick processing.
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Nigel Jane
Christchurch
10 /10 Excellent
Reviewed: Saturday, January 18, 2025
Great, the car was new
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Bartholomew Ward
Christchurch
2 /10 Poor
Reviewed: Saturday, January 18, 2025
As a large company, they do not mention several hidden fees at the front desk. Please be aware, QEEQ platform and fellow customers, you must reject the Accident Excess and Premium Roadside Assistance Fee. This fraudulent company will not inform you of these charges at the time of car pickup.
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Yves DeQuincey
Christchurch
10 /10 Excellent
Reviewed: Saturday, January 18, 2025
Very good, easy to find the store, it's one of the three biggest car rental companies in New Zealand.
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Martin Richardson
Christchurch
10 /10 Excellent
Reviewed: Saturday, January 18, 2025
Satisfied
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Haley Hansen
Christchurch
10 /10 Excellent
Reviewed: Saturday, January 18, 2025
Good
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Keith Reynolds
Christchurch
10 /10 Excellent
Reviewed: Saturday, January 18, 2025
Good service attitude
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Patricia Whitehead
Christchurch
10 /10 Excellent
Reviewed: Saturday, January 18, 2025
Provided the car exactly on the scheduled time
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Ronald Paul
Christchurch
2 /10 Poor
Reviewed: Saturday, January 18, 2025
Didn't pick up the car
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Cecilia Arnold
Christchurch
10 /10 Excellent
Reviewed: Saturday, January 18, 2025
The counter is located inside the airport. Fill out the form, get the keys, and depart in about ten minutes.
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Miles Bell
Christchurch
10 /10 Excellent
Reviewed: Saturday, January 18, 2025
Very good, had to wait to pick up the car but they gave us coffee vouchers to relax at the nearby cafe. The car was ready right after we finished our coffee.
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Blanche Richard
Christchurch
10 /10 Excellent
Reviewed: Saturday, January 18, 2025
No need to queue
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Marico Sheridan
Christchurch
10 /10 Excellent
Reviewed: Saturday, January 18, 2025
Very satisfied
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Enoch Dodd
Christchurch
10 /10 Excellent
Reviewed: Saturday, January 18, 2025
The car pickup was very fast
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William Piers
Christchurch
10 /10 Excellent
Reviewed: Saturday, January 18, 2025
The vehicle is new, and the service is very quick and attentive.
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Bernie Faraday
Christchurch
10 /10 Excellent
Reviewed: Saturday, January 18, 2025
Satisfied
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Steven Leopold
Christchurch
2 /10 Poor
Reviewed: Saturday, January 18, 2025
Unjustified excessive charges
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Andre Isabel
Christchurch
10 /10 Excellent
Reviewed: Saturday, January 18, 2025
Renting and returning the car was very quick, no additional insurance was pushed, and the car was very new. I always choose this company for outings. Their prices are usually slightly higher than other companies, but considering the 16 days in New Zealand with a large car like the Highlander, the price from QEEQ is actually quite reasonable.
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Malcolm Rutherford
Christchurch
10 /10 Excellent
Reviewed: Saturday, January 18, 2025
Very satisfied. Picked up the car an hour earlier than scheduled. The rental company had the vehicle ready and assisted with the paperwork. Also returned the car an hour earlier. The pickup and return process were both very simple and the price was reasonable. Very satisfied.
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Gabriel Frances
Christchurch
10 /10 Excellent
Reviewed: Saturday, January 18, 2025
Excellent service attitude. Located conveniently at the airport, making pick-up and drop-off very easy.
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Lyndon Hosea
Christchurch
10 /10 Excellent
Reviewed: Saturday, January 18, 2025
Good
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Jocelyn Thomas
Christchurch
10 /10 Excellent
Reviewed: Saturday, January 18, 2025
Excellent service, very convenient.
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Henry Reed
Christchurch
10 /10 Excellent
Reviewed: Saturday, January 18, 2025
Very good!!!
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Webster Benedict
Christchurch
4 /10 Average
Reviewed: Saturday, January 18, 2025
The actual vehicle is not the 2023 model, it's relatively old. There's a strong odor inside the car, and the steering wheel shakes violently when driving at 100 km/h on the highway, posing a safety risk.
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Belinda O'Neil
Christchurch
8 /10 Very good
Reviewed: Saturday, January 18, 2025
The car model wasn't the ideal one, and diesel cars have road charges in New Zealand. However, the overall pickup and dropoff process was quite convenient.
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