Hertz Munich Airport Review: Pickup/Drop-off Excellent, Cleanliness Excellent, Customer Service Exc......

Ives Cooper

Germany

Reviewed: Wed, Oct 8, 2014

About Hertz: 10.0 /10

The company is very professional and truly deserving of being a world-class car rental company. It was easy to find following the instructions after leaving the airport. Since we crossed the border into Italy, they replaced the Mercedes with a 9-seater Ford. The only drawback was the requirement to purchase comprehensive insurance (originally insurance was included, but it might have been invalidated by crossing the border). The original 10-day rental was 641 euros, but it totaled 1099 euros in the end, which is a bit pricey.

About QEEQ: 10.0 /10

1 days rental

Relevant Reviews on Hertz Munich Airport

Georgia Stuart

Germany

1 days rental

Reviewed: Fri, Jun 5, 2020

About Hertz: 10.0 /10

The service was good. My English isn't great, but the lady at the service desk was still very patient.

About QEEQ: 10.0 /10

Violet Haggai

Germany

1 days rental

Reviewed: Wed, May 30, 2018

About Hertz: 2.0 /10

I had reserved a Volvo V40, but upon arrival, I was informed that it was unavailable and was offered a Ford instead. I assumed it would be a Ford Focus of the same grade, but after completing the paperwork and going to the parking lot, I discovered it was a smaller class car. Moreover, there were no staff members at the parking lot, and it was self-service pickup. This is clearly misleading and deceitful. If you don't have the specified model, you shouldn't charge for it. I felt very disappointed. I was carrying large luggage and didn't want to go back to discuss switching cars.