I rented a PASSAT wagon, but upon arrival, the car was unavailable. They offered me two choices: a FORD MONDEO wagon or a BMW 1 Series. I chose the MONDEO and was pleasantly surprised to find it was a brand new car with only 10 kilometers on it. I was extremely satisfied! The space is definitely larger than the PASSAT and it’s brand new! A delightful surprise!

The staff was very friendly and attentive. However, the car given to us, while having low mileage and being relatively new, had some issues during driving. The RPMs would spike unexpectedly even at speeds of 50 or 60 km/h, reaching 3 or 4, which made me hesitant to accelerate. Additionally, there was an extra charge for diesel cars, costing 5 euros per day, which wasn't very economical.

I arrived at Frankfurt Airport at 6 AM. Since I had a reservation for 10 AM, I asked if I could pick up the car earlier. They said I had to wait. When I went at 9:30 AM, they told me there were no cars available. Finally, at 12 PM, they gave me a car that did not match my reservation. They delayed my pickup by 2 hours and told me there was only one car left, take it or leave it. It was an Opel Corsa, but I had reserved an Opel Vectra Estate or a similar model. The Opel Corsa was very small. I believe Zuzuche should take responsibility and negotiate with the supplier. I was charged for the Opel Vectra Estate or a similar model, as per my original reservation. Since I was in a hurry to meet a client and had already wasted two hours, I didn't raise any objections at the time and took the car. I plan to discuss this with Zuzuche when I return. Issue 1: They delayed my pickup by 2 hours. Issue 2: They did not provide the reserved car model. Issue 3: They did not refund the difference for the downgraded car model. I hope Zuzuche will communicate with Doll and provide me with a response. Please refund the difference for the downgraded car model.

1. The front of the car got scratched by some dry branches on the ground. It wasn't very serious and should just need some paint touch-up, but I was charged over 800 euros, which is too much.

Satisfied