Complete mess! This company is a scam and the worst I've ever encountered! They find every fault to prevent you from getting the car smoothly, forcing you to pay more, buy extra insurance, and even use deceptive tactics. The staff attitude is terrible! I heard about such cases in the US, but it's the same in Germany too. I can't imagine what it's like in other locations! I hope everyone avoids this company despite their seemingly low prices because there are more traps waiting...
Because I picked up the car two hours earlier, I had to upgrade and pay an extra 200 euros, and the insurance cost another 200 euros. Plus, the person who received the car when I returned it had a bad attitude. It was not a very pleasant car rental experience.
I arrived at Frankfurt Airport at 6 AM. Since I had a reservation for 10 AM, I asked if I could pick up the car earlier. They said I had to wait. When I went at 9:30 AM, they told me there were no cars available. Finally, at 12 PM, they gave me a car that did not match my reservation. They delayed my pickup by 2 hours and told me there was only one car left, take it or leave it. It was an Opel Corsa, but I had reserved an Opel Vectra Estate or a similar model. The Opel Corsa was very small. I believe Zuzuche should take responsibility and negotiate with the supplier. I was charged for the Opel Vectra Estate or a similar model, as per my original reservation. Since I was in a hurry to meet a client and had already wasted two hours, I didn't raise any objections at the time and took the car. I plan to discuss this with Zuzuche when I return.
Issue 1: They delayed my pickup by 2 hours.
Issue 2: They did not provide the reserved car model.
Issue 3: They did not refund the difference for the downgraded car model.
I hope Zuzuche will communicate with Doll and provide me with a response. Please refund the difference for the downgraded car model.
On arrival I had to wait nearly an hour with 4 children as there was only one person working at the desk.
When I returned the car I realised I left my tablet under the passenger seat for safe keeping, when I called to them to retrieve it they said they didn't see it and I should email the office, nearly a week later I still got no reply!!!
About QEEQ:8.0/10
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