I explicitly mentioned during the paperwork that I had already purchased insurance through the app and didn’t need it, but they still added extra insurance. Initially, they gave me a Ford, and I had to negotiate with them to switch to a Suburban. Honestly, it felt very unpleasant—seems like Asian staff target Asian customers.
The electronic toll charges in Boston was not known to me and I have to call budget hotline to understand. It will be better it is stated in the contract or email
About QEEQ:10.0/10
The price protector is good but I have yet to see the refunds(I have rebooked at a lower price) coming back to my credit card. So I hope the price difference will credit back without me emailing or calling.
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