Long queue and few staff at pick-up. Only half a tank of gas when received, but it was filled up after feedback.

We had already paid for a full-size SUV, but upon arrival, they told us we had reserved a compact car and insisted we pay extra for the larger vehicle. Being forced into an upsell felt really unpleasant.

The staff attitude is acceptable, and they are quite patient in explaining terms when they notice your English isn't great. Overall, if your English isn't too good, don't worry. Take your time to read through, look up words in the dictionary if you don't understand, and ask more questions. Don't confirm anything you don't fully understand. If the staff tries to upsell, just say: no thanks, I just want what I ordered.

Avis and Budget provide very poor service with lots of hidden charges. I advise against using them!!!

There were quite a few people when I rented the car, so I waited for a bit. Returning the car was very quick and the service was warm.