Very good

It's okay.

We had to wait quite a bit for the shuttle bus at LAX. Several AVIS and HERTZ shuttles came before one Dollar shuttle arrived. At the rental location, there were many people at Dollar, possibly because it was around noon, a peak time. We waited in line for nearly an hour. They did offer additional insurance, which is optional depending on your choice. Initially, we chose a Jeep Cherokee, but it struggled with uphill roads. Later, at the Dollar rental spot at San Francisco Airport, we switched to a GMC. Its performance was much better, although it consumed more fuel. The car exchange process was very convenient: just refuel, a quick inspection, and then you get a few cars to choose from, which was nice.

Everything was fine except for the long wait (about an hour and a half) to pick up the car. It was my first time renting a car, so I didn't have much experience and ended up purchasing prepaid fuel, RoadSafe, and optional PPP without realizing it. However, Dollar's customer service patiently gave me tips, and I managed to cancel all of them when returning the car.

Picking up and returning the car were very convenient, and there were many car models available. However, I was still forced to purchase the $7.99 per day roadside assistance insurance.