Hertz MUNICH AIRPORT Review: Pickup/Drop-off Excellent, Cleanliness Excellent, Customer Service Exc......

Darlene Leopold

Germany

Reviewed: Wed, Aug 6, 2014

About Hertz: 4.0 /10

There are actually very few Viano models available from HERTZ. When we went to pick up the car, they didn't have any left. They said our luggage was too much and that vehicles of the same grade wouldn't suffice, suggesting we upgrade to a VITO116, and charged us an additional 400 yuan for the upgrade. In fact, we didn't see any other vehicles of the same grade as VIANO in the parking lot. The staff member (an old lady) didn't upgrade us for free but rather persuaded us to pay for the upgrade, which felt a bit dishonest.

About QEEQ: 8.0 /10

1 days rental

Relevant Reviews on Hertz MUNICH AIRPORT

Booth Whittier

Germany

1 days rental

Reviewed: Mon, Jun 24, 2019

About Hertz: 2.0 /10

The Munich airport branch isn't open 24 hours, they start at 8 AM, and their customer service was quite poor and indifferent.

Marico Sheridan

Germany

1 days rental

Reviewed: Sat, Aug 4, 2018

“From Munich to Düsseldorf”

About Hertz: 8.0 /10

Waited for a long time

Benson Beaufort

Germany

1 days rental

Reviewed: Sun, Jun 18, 2017

About Hertz: 8.0 /10

The service was quite standard and picking up the car was very convenient. However, we were told there was no Mondeo available when we arrived, and we were upgraded to a Mercedes instead. At the time, the communication wasn't clear, so I happily drove off thinking it was a free upgrade. When I received the bill back home, I thought I had been fined abroad (I had prepaid the rental fee through QEEQ). It was only after inquiring that I realized there are no free lunches. Haha, but I still think it was worth it. This car rental experience was great!

About QEEQ: 10.0 /10