The queue was extremely long, waited for 45 minutes. The Europeans ahead were having trouble with the language, and they took forever deciding over a $6 insurance fee.
Haven't received the prepaid deposit yet, not sure if the refund process is fast. The staff tried to sell insurance but we declined. Later, they charged another unknown deposit. When asked, they said it was a prepayment. Still unclear about the situation. Will wait for the refund to be processed.
The pickup location was dirty! The car's interior was very unclean! They promised 'return with an empty tank', but the contract stated 'return with a full tank'! We were supposed to get a Ford Explorer 7-seater but received a small Dodge 7-seater SUV instead. Seven people cramped together. How should I rate this???
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