They were dismissive towards Chinese people, chatting with colleagues while handling matters. When finally available to process the car rental, they claimed they couldn't understand the bilingual confirmation form. Just because the Chinese characters were larger than the English ones, they insisted I read the confirmation number in English, at a slow pace. I switched to another person, who also spoke only English but was swift and efficient.

Very satisfied. The staff at the Vancouver counter were very friendly and the process was quick. We originally booked a mid-to-large SUV, a Ford Explorer, but since we were a small group, they recommended a smaller Ford Edge (we could also choose the original category, which was a black GMC, but it was older). The car was very new, only driven for over 6000 kilometers. Returning the car in Calgary was also simple and smooth; after a brief inspection, we received a confirmation slip.

Alamo's prices are very reasonable and the counter service is very patient.

It was fine, they didn't push additional insurance too much.

The staff were excellent, driving out of the ick up area, warning light, tyre pressure low in one tyre. NO HESITATION, different car, the BMW which I had for a week.