It's okay.

Staff at the store were very enthusiastic

Hertz rented the car to me, and when I returned it, they took away my contract and receipt! They didn't leave any documents with me!! When I returned the car, they told me there was tire wear, which I insisted did not happen during my rental period. Given that we found two scratches when we picked up the car and reported them, I believe Hertz may have used this car to scam us! Also, the staff said they would check with the store about the tire scratches before the rental, but they still made us sign and charged us 110 euros for repair, which was not our fault!

When we arrived at the store, our reserved car was no longer available. There were only two cars left, an Audi and a Volvo. They gave us the Audi, and later, when returning the car, they tried to charge us for a vehicle upgrade, which we refused to pay. When picking up the car, the staff told us that returning the car with less fuel would be calculated accordingly. However, when we returned the car with two bars less, we found out that if the tank is not full, they charge for a whole tank... This resulted in over 1000 RMB extra.

I originally booked a French car, but it was changed to a Japanese car. Later, I paid extra to switch to a smaller German car.