Well, first of all they never answered the phone when we tried to call to inform them that our flight had been changed and that we would arrive earlier.
So when we actually arrived, they were not quite happy.
Still, we got the car.
But then, they asked for a credit card, which we had, but didnt want OUR credit cards so they made us pay an insurance to cover the "risk" of not having a credit card.
Anyways, the car was fine and we were pretty satisfied with it. Just the employees were a bit off.
The car was new but the gear box had been clearly ragged about and reverse was easy to slip in to, few marks and scuffs but generally a good, large estate. The baby child seat that we paid over €50 for the week was useless. It was not secure using seatbelts and it was well used, it had no isofix base. The shuttle on collection did not have a car seat either and my baby had to sit on my knee. The pick up process was slow and painful. On both occasions (pick up and drop off) I heard many complaints about extra charges. We were also charged extra as the credit card was in my partner’s name and we had to add her as a driver, even though the t&c’s said if the cc was in the name of someone else, further ID may be required.
Overall I think I will pay more in the future for collection at the airport, Surprice clearly need more staff and a smoother more streamlined pick up process.
About QEEQ:10.0/10
Booking was very easy. Cancellation and price watch was simple and beneficial. I will use easyrentcars.com again
“I would pay the difference and pick up from the airport. To much risk with the poor transfer. Never”
About SURPRICE RENT A CAR:4.7/10
I booked a Mercedes and got a Peugeot
On return we went to the drop of point and it was closed. Someone turned up and as the transport was full as more families were waiting. I told the company I will drive my full van to the airport as I would of had to wait another 30 minutes.
Also the wipers had a massive RIP in the middle so every time I wiped the window I had to use a towel so I could see
My score is less than yours will never use again
“L'indication du lieu où se trouvait la navette n'était pas clair lors de la réservation”
About SURPRICE RENT A CAR:9.0/10
Il a fallu attendre aller-retour de la navette, suite aux nombres de réservations ( 2 voitures avec 7 personnes, puis 3 voitures avec 8 ou 9 personnes).
“Less problematic than expected - eg didn’t find “hidden” damage on return!!”
About SURPRICE RENT A CAR:9.0/10
Had booked full to full and were told to bring back at same level as if a difference, would be charged a high amount - petrol station across the road!!!!
Very high excess charge out with hours - 8pm 35 euros.
On checking in, very unfriendly and unhelpful. Would have been nice to see a smile and shown how to operate the car.
On the plus side -automatic and a hybrid!
“Best service in Portugal so far -thank you.eveything!”
About SURPRICE RENT A CAR:10.0/10
Like: Had a great time, loving Portugal, people and service Dislike: Nothing.
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