Well, first of all they never answered the phone when we tried to call to inform them that our flight had been changed and that we would arrive earlier.
So when we actually arrived, they were not quite happy.
Still, we got the car.
But then, they asked for a credit card, which we had, but didnt want OUR credit cards so they made us pay an insurance to cover the "risk" of not having a credit card.
Anyways, the car was fine and we were pretty satisfied with it. Just the employees were a bit off.
Diffcultés de récupération du véhicule. Aucune aide de personnel. Problème administratif . Solution trouver au bout de 2h.
Personnel non chaland . Pas agréable . un regret d’avoir choisi surprice rent a car.
Difficultés de communication avec le personnel faisant mine de ne pas comprendre.
est ce que la toyota aygo est vraiment l’équivalent
d'une fiat 500 L???
Une plus grande transparence sur d'éventuels frais qui pourraient êtres engendrés par un retour hors des horaires d'ouvertures du bureau.........
Booked a fiat 500l but on arrival got told all they had was a fiat panda because of this struggled to get suitcases in but luckily went with friends and they managed to get my suitcases in there car. Surprice wasn't bothered about this though I had booked a larger vehicle. I only excepted the fiat panda due to having 3 children with me and it being late at night. Would never hire another car from them!!
Very friendly, helpful shuttle bus drivers, lovely friendly guy at the desk, no fuss, no trying to sell extras. Good straightforward service
About QEEQ:10.0/10
All easy
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