It's okay.

Had a reservation, but no car was available upon arrival, told to resolve it myself. Extremely irresponsible, I recommend not using QEEQ.

Despite having paid the full rental amount, I was told an hour late that the reserved vehicle was no longer available. They raised the price, forcing me to switch to a manual transmission car. Since all my travel plans were already set, I had no choice but to accept these unfair terms, which left a very bad impression.

This is a scam company! At least the store at Rome train station in Italy is a scam! I booked an automatic car in advance and paid in full through the third party. When I arrived an hour late, they said there were no automatic cars left and gave me a manual one instead, claiming it's the same price for the same car group. I only asked for an additional driver but ended up being tricked into buying extra insurance! They made me sign saying that the price was for adding a driver! The car wasn't full of fuel when rented, and neither was it full when returned, yet they charged me for 30 liters of fuel! I refueled in the middle! I prepaid over three thousand through the third party, but eventually the final bill was over seven thousand! They said they upgraded the car model and charged more for it! I will never rent from this company again in my lifetime!

Spent an hour finding the place, asked several people for directions. They gave a wrong address even though it's within Rome's train station. Didn't provide the reserved Mercedes GLA, got a Renault with numerous scratches instead. Price was double the agreed amount. The staff didn't take responsibility, simply asked me to sign. I found multiple scratches and dents and had to insist they were noted on the paperwork.