The service was okay, but there were no staff who spoke Chinese at this car rental company, whereas other rental companies had Chinese-speaking staff, which seemed more convenient. We originally booked a Jeep online but received a RAV4 when we picked up the car, and the paperwork took a long time. The staff asked us to choose a car color; we chose blue but ended up with a white car in the parking lot, wasting time searching for the car. Additionally, I added insurance at the counter, and they said it would be $15 a day for 10 days, totaling $150. We also paid for a full tank of gas upon return, even though I had already filled the tank myself for $40. However, we ended up paying $250.28 for the 10-day rental in San Francisco. We tried calling emergency assistance multiple times but couldn't get through.