There was no one at the airport counter; I had to go to the building opposite to pick up the car. The staff confirming the order was not very familiar with the business, so it took a bit long, but everything else was good.

The service attitude was very good.

The company’s service was fine overall. The only issue was during the return process; our fuel tank was slightly below full. I asked the staff three times if it was okay, and they said it was no problem. However, they still charged us a significantly high fuel fee on our pre-authorized credit card, which was frustrating.

The counter staff was very nice, and the instructions were very clear.

I’ve used Thrifty before. They do a fantastic job. The staff were all super friendly. Next time I’m in Melbourne I’ll be sure to rent with them again.

I’ve used ERC all over the world, and will continue to do so. Just a superbly easy to use app.