The service was excellent! Quick and easy!

I picked up the car at Frankfurt Airport, it was very convenient! The attendant was very patient! My English is not very good, but he explained everything patiently! To my surprise, I was given a Renault Scenic MPV, which was larger than the car I had booked! Nice!

During our self-drive trip in Germany, we had a minor accident with a broken rear window. EUROPCAR's local staff quickly handled the necessary paperwork and provided us with a new car in no time. This made the rest of our trip safe and enjoyable! Many thanks!

The rental office is inside the airport, it's a small storefront with two counters for processing paperwork. However, as this is a big company, the procedures were completed very quickly; it took only about ten minutes to finish everything. We picked up the car from the garage, and we were very satisfied.

My flight was delayed and because I did not give the flight number upon reservation, Europcar had already rented the car out to someone else. They told me it would be hours before I could get the class I booked again. They made me pay the difference for the next class up. Not happy.

Was there a protection for this included in QEEQ's policy? We traveled because of a family emergency and it was tough being as on top of things as I normally am.