Excellent car rental company

Due to a lack of understanding of the vehicle model, the seven-seater model booked on the reservation page could only accommodate 5 people if it carried four large suitcases. Upon arrival, we had to upgrade the vehicle at an extra cost, initially quoted as $90 per day but negotiated down to $45 per day. This was not a good experience for the user, and there was also aggressive promotion of additional insurance. However, the car we eventually used was very good, and the return process was quite convenient.

Convenient and fast

Everything was fine except for the long wait (about an hour and a half) to pick up the car. It was my first time renting a car, so I didn't have much experience and ended up purchasing prepaid fuel, RoadSafe, and optional PPP without realizing it. However, Dollar's customer service patiently gave me tips, and I managed to cancel all of them when returning the car.

Very satisfied. The Los Angeles Airport location did not aggressively push add-ons. There were many customers, so I waited in line for over 20 minutes. They only required a domestic driver's license and didn’t even check the translation. I rented a FORD ESCAPE, but similar vehicles including JEEP had mileages around 50,000-60,000 miles, so I chose one with just over 40,000 miles. The car was in great condition, except for a low tire pressure alert mid-trip. I called DOLLAR once, and they said I could exchange the car, but only at a store location. The low tire pressure might be due to the system being too sensitive, so I continued driving it as is. Note that at Washington Airport, DOLLAR requires notarized documents to rent a car.