Picked up at the airport and taken to the store. They said there was a free upgrade, but then there were so many steps to go through: watching videos, taking tests, even a test drive. When I finally got the car, it was a very old Highlander, with maintenance records showing it was at least from 2010 and nearly 170,000 km on the odometer. I had booked a 2016-2018 RAV4. How is this considered an upgrade? The store staff were Chinese, the woman was around 30 and very argumentative, saying the rental order received only indicated an SUV, not the car's age. She told me to either take the car or cancel. She also said that if the car couldn't be driven due to personal reasons, the rental company wouldn't provide a replacement and wouldn't refund the rent. I pointed out that this was unfair, especially since I had full insurance. If I had an accident right after driving out, would those days be wasted? She was very unhappy and said we wouldn't rent to you if you couldn't accept this. I've driven over 200,000 to 300,000 km, have experience with right-hand drive, and never had an accident, but this is a principle issue. I have never encountered such unreasonable behavior. Potential customers, be aware and prepared. PS, another young girl at the store had a better attitude. I left something in the car when returning it, and she kindly brought it to the airport for me, which I really appreciated.
I won't choose this car rental company again. The Chinese female staff had an indifferent attitude after we picked up the car, didn't help with any problems. When we got a fine and asked her for assistance, she told us to just pay it. I contested it myself and won, so there was no need to pay at all. Overall, they didn't help us with any issues abroad, always making excuses and refusing. Very unsatisfactory!
There's a phone next to the i information counter at the airport arrivals. The one on the left is free to use and there's a notice on the wall with car rental instructions. Call them by dialing 08, and you'll reach a foreigner who will direct you to walk towards the building with the purple 'Parking' sign outside the arrivals area. You'll find a staff member there to pick you up. A few minutes later, we met Aline who picked us up. The car we received was a Nissan Qashqai with over 120,000 kilometers on it. We were initially worried about the car's condition but couldn’t switch as it was the only available option. After checking the inspection records, which showed it was inspected in March and at the end of September, we trusted New Zealand’s vehicle inspection standards and took the car. After 7 days and nearly 1,500 kilometers, the car performed well and we were quite satisfied.
“I thought the car rental place was at the airport but couldn't find it; almost did not get car”
About Discount Car Rentals:6.7/10
they were fine
About QEEQ:8.0/10
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