10 /10 Excellent
Reviewed: Friday, November 22, 2024
Like: For my wife and myself, an elderly couple the Vizz is an excellent choice for new Zealand roads. It has sufficient power, easy to drive, easy to park. runs excellently. Company feedback was excellent.
Dislike: Actually the only thing is to make sure the customer knows that the pick up shuttle is not from Easy Rent cars but actually is from Discount car rentals. Knowing this would have saved some confusion at Auckland airport at midnight on the first leg of our holiday, otherwise all was good.
Read More >Chris Wiseman
Christchurch
10 /10 Excellent
Reviewed: Friday, November 22, 2024
Car met my expectations
Read More >8.3 /10 Very good
Reviewed: Friday, November 22, 2024
Discount Car Rentals is great, only issue I had is that their pick-up/drop-off location does not populate on maps in my Iphone. It took me awhile before I could figure out how to get to the location. **Pick-up was no issue as you just meet them at the airport**
Read More >5.7 /10 Average
Reviewed: Friday, November 22, 2024
The customer service team with this was extremely unprofessional - both in person as well as on the phone where communication was not clear and was difficult.
After a 10 minute wait for pick up from the airport, 35 minutes was spent at the depot while the car was washed outside (it was not cleaned prior to our pick up) and the serviceman signing documentation with us made racist comments about others.
Discount Car Rentals also stung with a $3000 bond that was not expressed clearly beforehand, especially when we had already covered $0 Excess insurance cover.
Afterhours drop off was a breeze as it was with a 3rd party who were much more professional in their business, and we were able to complete drop off in less than 10 minutes.
Read More >4 /10 Average
Reviewed: Friday, November 22, 2024
It was easy & helpful place to get the car.
Read More >6 /10 Average
Reviewed: Friday, November 22, 2024
Most of their cars are old and in bad shape, you must mentioned the model of the car in the ad.
Read More >4 /10 Average
Reviewed: Friday, November 22, 2024
The first car they offered me was old and smaller than I booked so even after much pleading they gave me a better car
Read More >6.7 /10 Average
Reviewed: Friday, November 22, 2024
Car was old, very high mileage 162k
Back bumper held on by black tap, big dent in the roof, front bumper coming away from bodywork lots of small dent and scratches, radio only worked on right hand speaker. Basically car should not be used for rental. $2,500 deposit left for any damages was more than what the car was worth
Read More >O.Obakponovwe
Christchurch
9 /10 Excellent
Reviewed: Friday, November 22, 2024
Very good
Read More >6.7 /10 Average
Reviewed: Friday, November 22, 2024
they were fine
Read More >9.7 /10 Excellent
Reviewed: Friday, November 22, 2024
When arrive bit confness where, hard to ring while we deaf. Need something for deaf get easy to access.
Read More >7.3 /10 Good
Reviewed: Friday, November 22, 2024
Good discount option for hire car
Read More >8 /10 Very good
Reviewed: Friday, November 22, 2024
All good
Read More >8.7 /10 Very good
Reviewed: Friday, November 22, 2024
Car was certainly used; many dents, scrathes, and star chip on the windscreen. Stereo speakers were lousy. There was a very loud rattle from the forward end of the vehichle.
All noted at end of trip and they said they would report them to mechanic.
Car ran fine and did the job comfortably.
Read More >8.3 /10 Very good
Reviewed: Friday, November 22, 2024
The instructions for contacting for picking up are frustratingly unclear and unhelpful and could be updated to say, go to the end of the international terminal, out the door, and wait for a van with the logo xxxx. There was no phone to call for clarity. I then missed the first shuttle.
Read More >6 /10 Average
Reviewed: Friday, November 22, 2024
Picked up at the airport and taken to the store. They said there was a free upgrade, but then there were so many steps to go through: watching videos, taking tests, even a test drive. When I finally got the car, it was a very old Highlander, with maintenance records showing it was at least from 2010 and nearly 170,000 km on the odometer. I had booked a 2016-2018 RAV4. How is this considered an upgrade? The store staff were Chinese, the woman was around 30 and very argumentative, saying the rental order received only indicated an SUV, not the car's age. She told me to either take the car or cancel. She also said that if the car couldn't be driven due to personal reasons, the rental company wouldn't provide a replacement and wouldn't refund the rent. I pointed out that this was unfair, especially since I had full insurance. If I had an accident right after driving out, would those days be wasted? She was very unhappy and said we wouldn't rent to you if you couldn't accept this. I've driven over 200,000 to 300,000 km, have experience with right-hand drive, and never had an accident, but this is a principle issue. I have never encountered such unreasonable behavior. Potential customers, be aware and prepared. PS, another young girl at the store had a better attitude. I left something in the car when returning it, and she kindly brought it to the airport for me, which I really appreciated.
Read More >Sebastian Acheson
Christchurch
10 /10 Excellent
Reviewed: Friday, November 22, 2024
Excellent!
Read More >Harold Kellogg
Christchurch
10 /10 Excellent
Reviewed: Friday, November 22, 2024
There's a phone next to the i information counter at the airport arrivals. The one on the left is free to use and there's a notice on the wall with car rental instructions. Call them by dialing 08, and you'll reach a foreigner who will direct you to walk towards the building with the purple 'Parking' sign outside the arrivals area. You'll find a staff member there to pick you up. A few minutes later, we met Aline who picked us up. The car we received was a Nissan Qashqai with over 120,000 kilometers on it. We were initially worried about the car's condition but couldn’t switch as it was the only available option. After checking the inspection records, which showed it was inspected in March and at the end of September, we trusted New Zealand’s vehicle inspection standards and took the car. After 7 days and nearly 1,500 kilometers, the car performed well and we were quite satisfied.
Read More >8 /10 Very good
Reviewed: Friday, November 22, 2024
Discount Car Rentals operates from 9 AM to 6 PM, while my pick-up and drop-off times were outside of these hours. To pick up the car, I followed the instructions to find the 'phone wall' inside the airport and called the two numbers provided. The car rental office is about 2 km east of the airport at a parking lot managed by an agent, which seems to represent several car rental companies. They sent a large Iveco to pick us up and take us to get the car. Since it's an agency, they only checked the passport and the rental document from QEEQ, then handed over the car. There was a vehicle damage report sheet, which was fully marked. The car had a full tank, so I drove off without signing anything. For the return, I refueled at a gas station within 3 km of the parking lot, drove to the parking lot to find the agent, and they helped us pay the speeding fine on their computer. Afterwards, they used a large vehicle to take all six of us and our luggage back to the airport. It's been 14 days since the car was returned, and I haven’t received any charges for repairs or violations, so I believe the rental has ended smoothly. Hence, I’m leaving this detailed review.
Read More >Debby Dierser
Christchurch
10 /10 Excellent
Reviewed: Friday, November 22, 2024
The staff were very friendly.
Read More >Dinah Faulkner
Christchurch
10 /10 Excellent
Reviewed: Friday, November 22, 2024
No queue
Read More >8 /10 Very good
Reviewed: Friday, November 22, 2024
The car pick-up explanation in Christchurch was very detailed, but they didn't mention that you can't return the car earlier than the contract time. In Queenstown, returning the car early means only one person checks the car and assists guests, causing long wait times.
Read More >10 /10 Excellent
Reviewed: Friday, November 22, 2024
The staff were very responsible and even took us for a drive, explaining the rules and parking tips.
Read More >6 /10 Average
Reviewed: Friday, November 22, 2024
We rented the car outside business hours, so we contacted a third party to pick it up.
Read More >4 /10 Average
Reviewed: Friday, November 22, 2024
Customer experience was poor, for example: They required a driving test before picking up the car. Originally booked a 2016 TOYOTA RAV4 through the rental car company, but on pickup, they gave us a NISSAN X-Trail without any explanation and just told us to go to another rental company if we weren't satisfied.
Read More >Joshua George
Christchurch
2 /10 Poor
Reviewed: Friday, November 22, 2024
Terrible.
Read More >10 /10 Excellent
Reviewed: Friday, November 22, 2024
All encountered issues were addressed one by one.
Read More >10 /10 Excellent
Reviewed: Friday, November 22, 2024
Because the originally booked model was unavailable, we were given a car of the same class, which was fine.
Read More >Hunter Pollitt
Christchurch
4 /10 Average
Reviewed: Friday, November 22, 2024
I won't choose this car rental company again. The Chinese female staff had an indifferent attitude after we picked up the car, didn't help with any problems. When we got a fine and asked her for assistance, she told us to just pay it. I contested it myself and won, so there was no need to pay at all. Overall, they didn't help us with any issues abroad, always making excuses and refusing. Very unsatisfactory!
Read More >2 /10 Poor
Reviewed: Friday, November 22, 2024
Let me talk about this car rental experience. Rented two cars on May 21st, and one of them had a flat tire shortly after. We replaced the tire ourselves, and the next day, they gave us a different car, but my credit card was charged 500 NZD. We had purchased full insurance but received no timely response upon our return.
Additionally, when booking, it was clearly stated that the rental company would cover the transition fee for the vehicle, but they refused to provide this. The car we picked up was different as well.
About the car itself, the battery died the next day, so we spent the whole morning without playing around, then got a replacement car with a broken door.
Trust me, don't rent from this platform. We rented three cars, and two had issues.
The reason the price is cheap is that they are very old cars that you could buy locally for 3000 NZD, yet they're renting them out for thousands. The service is unreliable, and the condition of the cars is concerning, not to mention your safety. You'll likely spend most of your time dealing with repairs and replacements.
And then, dealing with the insurance afterwards is a continuous hassle.
Read More >2 /10 Poor
Reviewed: Friday, November 22, 2024
Let me share my experience renting a car this time.
On May 21, we rented two cars, one of which had a flat tire shortly after. We changed the tire ourselves, and the next day we were given a replacement car. However, my credit card was charged 500 NZD. We bought full insurance but haven't received any resolution yet.
Additionally, when booking, it was clearly stated that the car rental company would cover the transition fee, but they refused to provide it. The car we picked up was also different from what was promised.
As for this car, the battery died the next day and we had to spend a whole morning before getting a replacement. Then, the door of the new car was broken.
Believe me, you should avoid renting cars from this platform. Out of the three cars we rented, two had issues.
The reason for the cheap price is that these are very old cars, which you can buy locally for 3000 NZD, and they rent these to you at a high price. The service is unreliable, and the car conditions are worrying. Not to mention your safety. You will most likely spend your time dealing with car repairs and replacements.
And then you continuously deal with insurance hassles upon returning.
Read More >10 /10 Excellent
Reviewed: Friday, November 22, 2024
Picking up the car outside of working hours is more convenient.
Read More >10 /10 Excellent
Reviewed: Friday, November 22, 2024
Satisfied
Read More >Leopold Chapman
Christchurch
10 /10 Excellent
Reviewed: Friday, November 22, 2024
Good
Read More >Andrea Conrad
Christchurch
10 /10 Excellent
Reviewed: Friday, November 22, 2024
Satisfied
Read More >9 /10 Excellent
Reviewed: Friday, November 22, 2024
no the was as expected
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