The local counter insisted on buying insurance.

The car I received was just a so-called similar model, definitely not an Infiniti! The waiting time at Thrifty Car Rental in the US for processing the return is counted as delayed return. Their pick-up and drop-off procedures are cumbersome, with long queues. It all seems like a trap! Zuzuche platform, please inform customers who are about to rent from Thrifty in the US that this company has fee traps in their pick-up, drop-off, and toll payment services. They keep pushing insurance and additional products when picking up the car, and the attitude becomes extremely rude if you don't buy. They deliberately delay the return processing time to charge an extra day's late fee!

Picking up the car took a very long time because there were no cars available at the rental company. We waited for over two hours, which delayed our trip.

Terrible company

The queue time was too long. We booked the car in April, but there were no cars available when we arrived, making us wait for about 5 hours without any compensation.