Western USA

Great service, very short wait time.

The lady at the pickup service was very nice and even upgraded our car for free (mainly because the original car would take time to be ready, and she was kind enough not to make us wait too long). Initially, there was an attempt to sell us insurance, but when we said no, they did not push further.

The service attitude is good, but the speed is too slow. The waiting time is at least half an hour! When returning the car, it was confirmed that the tank was full, no need to refuel or pay, but I was still charged $20.89 for refueling without any notification!!!

We went to pick up the car at noon, and the receptionist spoke Chinese. She told us that the car we booked was not available and that there were only two Korean cars left in the same class, which were of lower quality. She suggested that we upgrade to a new 2018 Mercedes-Benz GLE350 by paying an extra $25. It was quite frustrating, but we had no choice. We ended up paying an additional $175 for 7 days. It felt somewhat like a scam because it’s unlikely you'll get the car you actually booked.

The service is very convenient, attentive, and fast. The procedures are simple, and both picking up and returning the car are quick. The price is slightly higher than other companies, but you get what you pay for.