Self-Driving in Phuket - Island Tour

The car was new, the staff was friendly, and the process was fast. The Nissan Almera was the cheapest and performed well even on hills.

It was my first time using National, so I was extra cautious. When the car arrived, I took many photos and videos to record everything. The staff at the counter were very polite. During the car inspection, as with other rental companies, there were minor scratches on the car and wheels. The staff was very helpful and quickly documented the noticeable scratches and reassured me not to worry since I had photo records. Returning the car was also quick. The staff mentioned that the 10,000 ฿ deposit would be returned within a week, but it took two weeks for the bank to process the refund. I will definitely use them again.

Good

Good

Counter staff were good, unfortunately had to wait 20 minutes outside terminal for staff member to take me to car. Drop off pick up guy was a little late because of language barrier they went to domestic terminal not international, wait 18 minutes. Still waiting for credit card holding to be returned?

No problems with booking platform.

Because we wanted to drop the car off a few hours later than pick up, National made us make a second reservation for the same day and charged double the rate of our original reservation. Come to find out after paying all the extra and spending an hour at the booth we could have cancelled everything and rebooked for 3 days instead of 2 and a separate one and spent way less. It was a really poor experience. Also because we were told and required to do it the way we did our second reservation was a nicer car but we were downgraded to the car of the first