We waited for 3 and a half hours to get our car. We arrived at the store at 11:30 am, but there was no one to help us, causing us to be 30 minutes late for check-in. Once check-in started, we had to wait in line past our scheduled 1 pm. More people came in later but they got in line ahead of us. We were always the last! It wasn't until after 3 pm that we started the car inspection. The car itself had many issues and had been in an accident. They said there were no other cars available...

A young woman lacked patience and was afraid of the cold, unwilling to go outside to teach me how to put on snow chains.

Excellent!

Overall service was average. We were not attended to for half a day and had to actively seek out staff. The pickup process was self-operated at a kiosk, but the car's condition was excellent.

Overall satisfactory service, but the wait time for picking up the car was quite long.