CAR RENTAL REVIEWS ON APOLLO_MOTORHOME AT CHRISTCHURCH AIRPORT, CHC

Not bad

Overall, it's good, but why do they need to charge in advance? The bank charges fees for both the charge and refund. They persuaded me to buy full insurance so that the advance charge could be avoided, which added over 2,000 yuan. While extra safety is a benefit, it should still be up to the individual. When I picked up a car in the USA, there were no advance charges or additional fees.

The queue time was very long due to the high number of people and the staff's efficiency was average.

Waited too long, it took us 5 hours to get the car

The pickup process was relatively lengthy.

Quite convenient

We waited for 3 and a half hours to get our car. We arrived at the store at 11:30 am, but there was no one to help us, causing us to be 30 minutes late for check-in. Once check-in started, we had to wait in line past our scheduled 1 pm. More people came in later but they got in line ahead of us. We were always the last! It wasn't until after 3 pm that we started the car inspection. The car itself had many issues and had been in an accident. They said there were no other cars available...

Perhaps because I picked up the car in the morning, the processing speed was quite good. The shuttle bus directly transfers from the airport, driven by elderly gentlemen who are very helpful with the luggage.

Overall good service, the staff was very friendly and adept at solving problems.

Excellent

Upon arriving in Christchurch, we immediately called the rental company, and shortly after, a car with the company's logo came to pick us up. We were attended to by a girl from Taiwan. She was beautiful, enthusiastic, and generously helped us fill out the forms. She provided us with many suggestions and assistance. She was professional, helpful, and both picking up and returning the car went smoothly. We noticed there were many people renting cars in Christchurch, and the staff seemed relatively few.

Very satisfied, good car condition, good service, top choice for overseas self-drive.

Professional. Both the store and after-sales technical support are very professional! Because of a tire change that delayed our rental by 3.5 hours, they refunded us half a day's rent.

The price and service are very reasonable. The third-party rental company is also very reliable.

The shuttle service staff were absolutely terrible. We waited at the airport for over 2 hours without being picked up. They claimed to have come by twice without seeing us and made no effort to call back or look for us. Other companies' staff came to the entrance to ask around, but the shuttle staff never attempted to contact us within the two hours. We finally noticed a vehicle with the company logo and made our way to the rental company. After we were picked up, the staff's attitude was very poor. The return was almost delayed due to the company's staff negligence and mistakes, nearly causing us to miss our flight. The shuttle lady was still dragging her feet and, despite knowing our tight schedule, she shouted at us, saying it wasn't her problem if we missed our flight.

It took us two and a half hours to pick up the car and an hour and a half to return it, which wasted our time.

A young woman lacked patience and was afraid of the cold, unwilling to go outside to teach me how to put on snow chains.

It took almost two hours to pick up the car. The efficiency definitely needs improvement.

The shuttle service ends too early, but everything else is fine.

The company is professional with a wide range of car models, and I've seen their cars frequently in the area.