Carhood surpassed expectations, service was friendly and efficient. When we returned the vehicle, drop off was super fast and they got us to the airport immediately. Couldn’t have asked for better and will use these guys again for sure.
Car was great, process was simple and quick. Only comment was I waited for a pickup shuttle at the airport took a half hour... this was mainly due to me not noticing the small "carhood" sign on the white van. Could benefit from having better advertising/signage on the van like some of the other rental companies.
Counter staff were helpful & knowledgeable.
The cleaning agent seemed to be masking a horrible smell (maybe cat urine) & the smell lingered for the whole rental period.
“The car and the condition is good. But I was abit thrown off by the absurd penalties”
About CARHOOD:8.3/10
The car and the condition is good. But I was abit thrown off by the absurd penalties cos it’s extremely high and unreasonable.
And I also don’t like that the insurance add ons are presented last minute and pressured you to take the insurance by scaring you with the penalties
Every aspect of our Carhood experience was excellent, from pick up at the airport, through vehicle collection, driving the vehicle over a 17 day period, and then vehicle return. The staff were friendly, efficient and helpful. I'd have no hesitation in using Carhood again and would thoroughly recommend them.
About QEEQ:10.0/10
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