CARHOOD, Melbourne Airport Car hire

3% OFF

Address
Pickup
Return
Opening Hours
Deposit
Accepted Cards
E-voucher
Age requirements
Driver's License Requirements
Additional Extras
Cross Border
Cross Islands
Distances to Landmarks

CARHOOD - Melbourne Airport Information, Car hire Instructions & Policies

Address

8-10 Arvona Ave, Sunshine North VIC 3020, Australia

Telephone

+61 1300 466 663 / +61 3 6388 8373

Pick-up Instructions

The CARHOOD - Melbourne Airport car hire location is located out of the airport

Please contact the staff to pick you up to CARHOOD - Melbourne Airport car hire when you arrived.

We have an off-airport facility. When you land and have collected your luggage, call us on +61 1300 466 663 and we will arrange to have someone come collect you from the pick-up area. 【Arrive at T1, T2 or T3】exit the terminal and the lane is located straight ahead 【Arrive at T4】exit the terminal and take a left then walk approx. 100m.

Drop-off Instructions

Please return the vehicle to the Carhood depot where you collected the vehicle. 【Out of business hours drop-off】 If you are returning your vehicle out of business hours, please place your car keys in the drop-box and make your own way to the airport (e.g. Via Uber).

Opening Hours

Days of Week	Sunday	Monday	Tuesday	Wednesday	Thursday	Friday	Saturday
Opening hours	08:00 -15:00	08:00 -19:00	08:00 -17:00	08:00 -17:00	08:00 -17:00	07:00 -22:00	07:00 -22:00

Deposit

Deposits are depending on which car type your rental car falls into, and can be paid with credit cards (pre-authorization)

Representative Car Models	Deposit Amount(approx.)	Business Days Required for Refund
Applicable to all car types，incl. Compact，Suv，Economy，Mini and others. Pack up ^	USD300-5000	30-60

Accepted Cards

Credit cards issued by the following companies qualify a car hire from this store: Visa, Master

E-voucher

Yes. E-voucher is accepted. Show the digital voucher on your mobile instead of a print-out is good enough.

Age requirements

21 - 80 years old

Young Driver Fee applies at 21 - 24 years old with charge of AUD 15 per day approximately.

Driver's License Requirements

The main driver and any additional drivers will need to provide a physical full driving license in their name with no major endorsements. The license should be held for at least 1 year(s).

For foreign renters, you need to bring:

Original driving licence + International Driving Permit (IDP)

Please note that an International Driving Permit(IDP) is only a translation.You must present your original driving licence with the original IDP at the counter.

Original driving licence + NAATI Translation

The translation of the driver's license certified by the Australian Translation and Accreditation Institute (NAATI) can be used to rent a car and drive in Australia.

For local renters, you need to bring:

Full Driving License issued in Australia

This option applies to customers with local driving license, please show your local license at pick-up.

Additional Extras

Extras Prices

Additional driver

Note that all drivers must provide their valid documentation.

AUD 5/day

GPS rental

Provided by the local stores. Usually, interface and voice are of the local language.

AUD 8/day

Infant car seat rental

Recommended for children weighing under 20 lbs /9kg (birth to approx. 1-12 months)

AUD 8/day

Child car seat rental

Recommended for children weighing 20-40 lbs /9-18kg (approx. 1 - 3 years)‌

AUD 8/day

Child booster seat rental

Recommended for children weighing 40-80 lbs /18-36 kg

AUD 8/day

Cross Border

To be updated

Cross Islands

Paid:

Depending on which islands to bring the rental cars to, policies differ:

Representative Car Models	Charges
Kangaroo Island Phillip Island	AUD 10 per day

Excess

Collision Damage Waiver Excess differs by car model:

Fuel Policy (what does it mean)

To be updated

Distances to Airports | Railway Stations | Hotels | Other Landmarks

Airports

6.6 km from Essendon Airport

10.3 km from Melbourne Airport

13.1 km from Melbourne City Heliport

Railway Stations

12 km from Southern Cross Station

12 km from Flagstaff Train Station

13.2 km from Flinders Street Station

Hotels

6.7 km from Quest Melbourne Airport

8 km from Penthouse Apartment - Pool, Parking, 360 Views

8 km from Experience Stylish Inner City Living

Other Landmarks

13.2 km from Federation Square

FIND ME A CHEAP RENTAL

Map view of CARHOOD Store Location

coordinates: -37.761712 144.8351478

Location Images

CARHOOD-Melbourne Airport-191650-pickup_guide

Pickup Sign

CARHOOD-Melbourne Airport-191650-feeder_bus

The Shuttle Bus

Guest Reviews

Total points： 8.0 / 10 Very good

Vehicle condition: 6.6
Vehicle cleanliness: 7.2
Spaciousness: 7.1
Counter staff: 7.3
Pick-up location: 6.8
Drop-off location: 7.0
Pick-up time: 10-30 mins
Drop-off time: 0-10 mins

C.Reid
Melbourne
8.2 /10 Very good
Reviewed: Thursday, February 20, 2025
Like: Affordable, reliable and efficient vehicle, friendly and helpful staff.
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J.Chrisp
Melbourne
9.6 /10 Excellent
Reviewed: Thursday, February 20, 2025
Like: All good
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A.Nandal
Melbourne
9.6 /10 Excellent
Reviewed: Thursday, February 20, 2025
Like: Value for money and friendly staff
Dislike: Little too far from airport
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Sumaryo
Melbourne
8 /10 Very good
Reviewed: Thursday, February 20, 2025
Like: The quality of the car althou it was not similar to my request.
Dislike: The mileage is not unlimited and car seat rental is a little too pricey as it is charged on daily basis.
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J.Kelly
Melbourne
8.8 /10 Very good
Reviewed: Thursday, February 20, 2025
Like: Car share is good.
Dislike: The car we had was fairly old and manual. I wasn’t aware of this when booking.
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D.Robinson
Melbourne
10 /10 Excellent
Reviewed: Thursday, February 20, 2025
Like: lovely staff, manners plus, and so polite, nice to see such young people with these attributes.
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S.Irawan
Melbourne
6.7 /10 Average
Reviewed: Thursday, February 20, 2025
Great value. Car is very old but in working condition.
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D.Sammut
Melbourne
9.7 /10 Excellent
Reviewed: Thursday, February 20, 2025
Had my bond held due to 'missing eTag' that wasn't actually missing just needed to look further (or have it mounted properly). There was a lack of communication in regards to this issue. Initially i was told it was lost but not provided with any evidence evn though they claimed that there was a photo showing the eTag prior to me collecting. After it was located i wasn't informed that the issue had been resolved althoygh i did get notification that the bond had been returned. The communication could have been better, it's not pleasant being accused of taking an eTag and having the bond held so comminucation is important.
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Anonymous
Melbourne
8.7 /10 Very good
Reviewed: Thursday, February 20, 2025
the getz was as basic as you can getz, barely enough power but good enough for what we needed it for
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S.Ong
Melbourne
9.3 /10 Excellent
Reviewed: Thursday, February 20, 2025
The staff and manager at carhood were fantastic. We were late for our flight, the shuttle to the airport was full but the manager himself drove us to the airport in another car.
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T.Patten
Melbourne
7.7 /10 Good
Reviewed: Thursday, February 20, 2025
Cool and easy car share experience
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A.Edwards
Melbourne
9.7 /10 Excellent
Reviewed: Thursday, February 20, 2025
The car exceeded my expectations
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K.Wallace
Melbourne
5.3 /10 Average
Reviewed: Thursday, February 20, 2025
The car was dangerous, brakes where metal on metal and made horrible noises every time I braked. The suspension was also an issue very bouncy and there something not right. Obviously safety checks are not taken seriously by this company as when I questioned this the staff replied with we only check the engine. The staff also made awkward jokes when we collected the car that was unnecessary and uncomfortable about same sex couples.
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P.West
Melbourne
10 /10 Excellent
Reviewed: Thursday, February 20, 2025
Every aspect of our Carhood experience was excellent, from pick up at the airport, through vehicle collection, driving the vehicle over a 17 day period, and then vehicle return. The staff were friendly, efficient and helpful. I'd have no hesitation in using Carhood again and would thoroughly recommend them.
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P.Harmon
Melbourne
7.7 /10 Good
Reviewed: Thursday, February 20, 2025
Good experience with Carhood.
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N.Puri
Melbourne
5.7 /10 Average
Reviewed: Thursday, February 20, 2025
They need to have technology when signing either paper or iPad not to see the t&c on paper then sign ipad
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A.Vakhitov
Melbourne
10 /10 Excellent
Reviewed: Thursday, February 20, 2025
Car exceeded my expectations,
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S.Trezise
Melbourne
4 /10 Average
Reviewed: Thursday, February 20, 2025
car had damage veto every panel, took 50 mins to pick us up, and after we'd payed they said they wouldn't take us back to airport when we returned car .
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Y.Lin
Melbourne
10 /10 Excellent
Reviewed: Thursday, February 20, 2025
Whether the airport pick-up service can serve the corresponding car rental time, return the car at 5 pm but the airport shuttle bus only serves until 4:30 pm
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Anonymous
Melbourne
10 /10 Excellent
Reviewed: Thursday, February 20, 2025
Carhood surpassed expectations, service was friendly and efficient. When we returned the vehicle, drop off was super fast and they got us to the airport immediately. Couldn’t have asked for better and will use these guys again for sure.
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Anonymous
Melbourne
10 /10 Excellent
Reviewed: Thursday, February 20, 2025
EXCELLENT
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Y.Choy
Melbourne
8.3 /10 Very good
Reviewed: Thursday, February 20, 2025
The car and the condition is good. But I was abit thrown off by the absurd penalties cos it’s extremely high and unreasonable. And I also don’t like that the insurance add ons are presented last minute and pressured you to take the insurance by scaring you with the penalties
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Bing Ham
Melbourne
10 /10 Excellent
Reviewed: Thursday, February 20, 2025
The car was exactly as promoted so no nasty surprises!
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Anonymous
Melbourne
7.7 /10 Good
Reviewed: Thursday, February 20, 2025
Counter staff were helpful & knowledgeable. The cleaning agent seemed to be masking a horrible smell (maybe cat urine) & the smell lingered for the whole rental period.
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Santosh Basnet
Melbourne
7 /10 Good
Reviewed: Thursday, February 20, 2025
good
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Anonymous
Melbourne
9.3 /10 Excellent
Reviewed: Thursday, February 20, 2025
Car was great, process was simple and quick. Only comment was I waited for a pickup shuttle at the airport took a half hour... this was mainly due to me not noticing the small "carhood" sign on the white van. Could benefit from having better advertising/signage on the van like some of the other rental companies.
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G.Fawkner
Melbourne
7.7 /10 Good
Reviewed: Thursday, February 20, 2025
car was good price was good i came in late at night so picking up the car was a problems. The drop off point was further from the airport than I imagined
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Alen
Melbourne
10 /10 Excellent
Reviewed: Thursday, February 20, 2025
Quick and simple.
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R.Khanna
Melbourne
9.3 /10 Excellent
Reviewed: Thursday, February 20, 2025
Excellent service , average vehicle.. Though it was OK for the price.
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T.Schmidt
Melbourne
10 /10 Excellent
Reviewed: Thursday, February 20, 2025
Carhood was great
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T.Co
Melbourne
10 /10 Excellent
Reviewed: Thursday, February 20, 2025
Great services & friendly staff. Helped me much on the booking trouble. will be back
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Rocío Herrera Luque
Melbourne
7 /10 Good
Reviewed: Thursday, February 20, 2025
El coche tenia mas de 150.000km y era super antiguo.
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Casey
Melbourne
8.3 /10 Very good
Reviewed: Thursday, February 20, 2025
Car was quite old, not in great condition. battery failed on last day. Great service from the team, they came and jumpstarted the car.
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Rose IV.
Melbourne
6 /10 Average
Reviewed: Thursday, February 20, 2025
The service attitude was quite good, and the process was clear and simple. However, the waiting time at the airport was quite long. Since their store is outside the airport, they don't have a shuttle bus, but call an Uber to pick us up. We ended up waiting for 40 minutes at the designated Uber pick-up location at the airport. It might be because the Uber driver was not familiar with the airport's layout. I saw another family arrive at the Uber pick-up after us but got picked up by Uber and taken to the store before us.
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Ronald Augustus
Melbourne
2 /10 Poor
Reviewed: Thursday, February 20, 2025
The front desk service attitude was rude.
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Sabrina Salome
Melbourne
2 /10 Poor
Reviewed: Thursday, February 20, 2025
Everything depends on the situation. Of course, I know it depends, but it was just too much.
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Herman Milne
Melbourne
2 /10 Poor
Reviewed: Thursday, February 20, 2025
Made me take a taxi to the airport, expenses not covered
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Susan Gissing
Melbourne
10 /10 Excellent
Reviewed: Thursday, February 20, 2025
Excellent service, friendly attitude, very satisfied.
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Abigail Harrod
Melbourne
10 /10 Excellent
Reviewed: Thursday, February 20, 2025
The pick-up service at Melbourne Airport (opposite T2) using a large van is very convenient.
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Nora Keats
Melbourne
8 /10 Very good
Reviewed: Thursday, February 20, 2025
One of the Indian staff members did not seem very friendly. When I was picking up the car, I noticed a dent on the gas cap that was not listed on the inspection sheet. I asked him to come outside with me to check it, but he insisted it was impossible and refused to go. I then found another white colleague who came with me, and the Indian staff member even gave me a dirty look.
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L.Surgett
Melbourne
5 /10 Average
Reviewed: Thursday, February 20, 2025
Ended up paying a huge amount to rent a Toyota Yaris for several hours. Appear to have been overcharged and still waiting to hear back from someone at carhood to let me know what’s going on. Really put a dampener on the whole day
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