First after going up to 4th floor a little sign at the counter said go to first floor . Went down to first for to find a huge line with only a few reps at the counter . After a hour in line and not getting close to the counter we gave up did not have 3 hours to wait for a car . Never again wound I consider fox or easy .

We were upgraded, which was nice after the approx hour wait in line at the counter. Once at the counter it went quickly.

I loved the rebooking option if the rates decrease by an identified percentage. Saved us $150.

The overall score doesn’t reflect my experience so I had to put everything as a one star. The vehicle had stained seats, broken cup holders, the seals on the windows weren’t good- super loud Hwy driving. If it wasn’t midnight with two tired kids I would’ve driven back to SFO, returned the car and went to a different company. Not worth going with this company to save $30- lesson learned. Worst rental I’ve ever gotten

There were too many extras that they tacked on to the online price. They also misled me on the prepaid fuel option. I feel cheated.

counter staff getting the car was fine. Dropping off the guy was rude and didnt listen to anything I was trying to say.