Overall, it was okay.

The customer before us took an hour to process, causing a late pick-up for us.

Convenient pick-up, free self-service child seats.

A very good company, but the wait time for picking up the car was too long. There was only one customer being served before me, and I waited for over 20 minutes. After completing the paperwork, I had to wait another 10 minutes at the parking garage. Previously, in the US, Hertz rental process was very quick. Is this a common issue in Europe? Nonetheless, the process was smooth, with no extra sales pitches.

The store is easy to find. It's right there as soon as you come out with your luggage. The staff was also very friendly. Despite my poor English, the car pickup went smoothly.