Hertz, Roissy Cdg Car hire

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Best price car hire
Address
Pickup
Return
Opening Hours
Deposit
Accepted Cards
E-voucher
Age requirements
Driver's License Requirements
Additional Extras
Cross Border
Cross Islands
Distances to Landmarks

Fiat 500
Mini
US$ 37/day
Rent a car
- Collision Damage Waiver & TP
Renault Clio
Economy
US$ 37/day
Rent a car
- Collision Damage Waiver & TP
Peugeot 2008
Compact
US$ 40/day
Rent a car
- Collision Damage Waiver & TP
Opel Corsa
Economy
US$ 40/day
Rent a car
- Collision Damage Waiver & TP
Renault Captur
Compact
US$ 42/day
Rent a car
- Collision Damage Waiver & TP
Ford Kuga
Small SUV
US$ 43/day
Rent a car
- Collision Damage Waiver & TP
Toyota Corolla Estate
Wagon
US$ 46/day
Rent a car
- Collision Damage Waiver & TP
- Mercedes-Benz A Class
  US$ 56/day
- Citroen DS 3
  US$ 58/day
- Volvo xc40
  US$ 78/day
Show other 35
Fold up
- Hertz Paris Charles de Gaulle Airport Terminal 2(CDG) Renault Scenic Rental
  US$ 83/day
- Hertz Paris Charles de Gaulle Airport Terminal 2(CDG) Volvo Xc60 Rental
  US$ 87/day

Hertz - Roissy Cdg Information, Car hire Instructions & Policies

Address

AEROPORT CHARLES DE GAULLE,ROISSY EN FRANCE,95700,FR

Telephone

0825889755 / +330148626922

Pick-up Instructions

The Hertz - Roissy Cdg car hire location is in terminal

You can walk to the counter of Hertz - Roissy Cdg car hire.

Terminal T3 is closed. Customer arriving at T3 (TS and all charter companies) must go directly to the CDG Val Station, next to the hotels, exit at Terminal 1 and go to Gate 30 at the arrivals level. Customers arriving with the following airlines: AH-KC-AC-HM-TN-AA-BA-CX-LY-EY-ET-HU-WY-RJ-SE-SU-UU-AI-MD-KK-EK-E-GF-9W-SV-HY-JU-J2-B2-FB+OU-U2-9YM-T5-PS-JP-BT-KM-OS-OK-AY must go to Terminal 2c/2d level -1 "espace service" - FLIGHT NUMBER IS MANDATORY. Flight number or arrival Terminal mandatory for all reservations to apply Gold Service where customer is arriving by plane. If no flight details, please go to Terminal 2D. From 0400 to 0600, only terminal 2F is open. Terminal 2G is open Mo-Fr 0700-1800 1900-2200, Sa 0800-1100 1200-1700, Su 1100-1400 1500-2000.

Drop-off Instructions

Please follow the signs “Rent Parking” in Terminals 2C/2D and leave the keys and the rental agreement in the key box in the return parking at the return desk. There is an after-hours return fee of EUR 13.79 (excluding taxes) for car group MCMR, EDMR, CDMR, CWMR, SVMR, EDMD. For further information, please contact customer service.

Opening Hours

Days of Week	Sunday	Monday	Tuesday	Wednesday	Thursday	Friday	Saturday
Opening hours	06:00 -23:59	06:00 -23:59	06:00 -23:59	06:00 -23:59	06:00 -23:59	06:00 -23:59	06:00 -23:59

Deposit

Deposits are depending on which car type your rental car falls into, and can be paid with credit cards (pre-authorization)

Representative Car Models	Deposit Amount(approx.)	Business Days Required for Refund
Applicable to all car types，incl. Compact，Suv，Economy，Mini and others. Pack up ^	USD300-5000	30-60

Accepted Cards

Credit cards issued by the following companies qualify a car hire from this store: Visa, Master

E-voucher

Yes. E-voucher is accepted. Show the digital voucher on your mobile instead of a print-out is good enough.

Age requirements

19 - 120 years old

Young Driver Fee applies at 19 - 24 years old with charge of EUR 16.01197754 - 42 per day approximately.

Driver's License Requirements

The main driver and any additional drivers will need to provide a physical full driving license in their name with no major endorsements. The license should be held for at least 1 year(s).

The following models require 3 year's of license holding time: Skoda Octavia, Peugeot 508, Toyota Proace, Mini Cooper Cabrio, Mercedes-benz Cla Amg, Prado 4x4 Matic-diesel, Bmw X 4 2.0 D, Alpine A110, Audi A4, Bmw 2 Series Convertible, Volkswagen Jetta, Mercedes C Class, Range Rover Sport, Hyundai Tucson-4wd, Bmw Ix3, Porsche Cayenne Coupe O Similar, Metre Tipper Truck-diesel, Kia Sportage, Nissan Qashqai, Volvo Xc60, Mercedes Glc, Range Rover Sport-diesel, Jaguar E-pace, Mercedes Benz Gla 200, Mercedes Cle Cabrio, Bmw Serie 420 I Gc

For foreign renters, you need to bring:

Original driving licence + International Driving Permit (IDP)

Please note that an International Driving Permit(IDP) is only a translation.You must present your original driving licence with the original IDP at the counter.

Original Japanese Driving Licence + Dealer translation

Translation templates provided by car rental companies, available online for free: https://jp.qeeq.com/tld-topic

For local renters, you need to bring:

Full Driving License issued in France

This option applies to customers with local driving license, please show your local license at pick-up.

Additional Extras

Extras Prices

GPS rental

Provided by the local stores. Usually, interface and voice are of the local language.

EUR 19.16/day

Infant car seat rental

Recommended for children weighing under 20 lbs /9kg (birth to approx. 1-12 months)

EUR 38.5/day

Child car seat rental

Recommended for children weighing 20-40 lbs /9-18kg (approx. 1 - 3 years)‌

EUR 38.5/day

Child booster seat rental

Recommended for children weighing 40-80 lbs /18-36 kg

EUR 19.33/day

Cross Border

Paid:

Depending on which countries to bring the rental cars to, policies differ:

Countries	Charges
Andorra Austria Belgium Denmark Finland Germany Gibraltar Ireland Italy Show More Andorra Austria Belgium Denmark Finland Germany Gibraltar Ireland Italy Liechtenstein Luxembourg Monaco Netherlands Norway Portugal The Republic of San Marino Spain Sweden Switzerland	EUR 16 per rental

Must-not:

Taking rental cars to the countries that are not listed in Paid is not allowed.

Cross Islands

To be updated

Excess

Collision Damage Waiver Excess differs by car model:

EUR 1500 for Volkswagen Golf,Hyundai Grand I10,Opel Corsa,

EUR 1600 for Fiat 500e-electric,

EUR 1700 for Peugeot E 208-electric,

EUR 1800 for Toyota Corolla,Captur Winter Tyres,Ford C Max,Toyota Yaris Hybrid,Renault Clio,Fiat Panda,Volkswagen Caddy,Clio Winter Tyres,Renault Twingo,Transit Ft 280k,Renault Clio 2 Places,Nissan Nissan Micra,

EUR 1900 for Citroen E-berlingo,Peugeot 508,

EUR 2000 for Fiat Tipo Hb,Peugeot E 2008,Hyundai I30 Wagon,Peugeot 308,Crossback E Tense-electric,Ford Galaxy,Opel Grandland,Opel Grandland,Opel Insignia,Renault Grand Scenic,

EUR 2100 for Toyota Corolla,Fiat Tipo Hb,Focus Kombi At,Vw Golf,Renault Zoe-electric,

EUR 2200 for Toyota Proace 6m3,C4 Ford Transit Custom 8.3m3,

EUR 2500 for Skoda Octavia,Peugeot 5008,Iveco Daily 12m3,

EUR 3000 for Ds Ds3 Crossback,Jeep Renegade,Mini Cooper,Mercedes A Class,Daily 35c20 20m3,Crafter 20m3 Bodywork,Opel Vivaro,Ford Fiesta,Renault Kangoo 2m3,Traffic 88 M3,Peugeot Boxer 19m3,Mercedes Sprinter 14m3,Opel Vivaro,Daily 35c12d Tipper,4x4 6 7m3,

EUR 3500 for Skoda Enyaq Iv-electric,

EUR 4000 for Polestar 2,Volvo Xc60,Renault Megane,Luxury (bmw 4 Series Convertible),Toyota Proace,Co 01 Phev,

EUR 5000 for Mini Cooper Cabrio,5 Series,Volvo Xc40 Aut,Model Y Lr,

EUR 5500 for Alpine A110,Range Rover Sport-diesel,

EUR 6500 for Jaguar E-pace,Mercedes Benz Gle-diesel--4wd,

EUR 7000 for Land Rover Range Rover Sport,

EUR 8000 for Mercedes Benz Gla 200,

EUR 2100 for Toyota Corolla,

EUR 2100 for Fiat Tipo Hb,

EUR 1800 for Toyota Corolla,

EUR 1800 for Volkswagen Golf,

EUR 1800 for Peugeot E 2008,

EUR 3000 for Ds Ds3 Crossback,

EUR 3000 for Jeep Renegade,

EUR 1900 for Citroen E-berlingo,

EUR 2200 for Toyota Proace 6m3,

EUR 1800 for Captur Winter Tyres,

EUR 3000 for MINI Cooper,

EUR 2100 for Focus Kombi At,

EUR 2000 for Hyundai I30 Wagon,

EUR 2100 for Peugeot 308,

EUR 3000 for Mercedes A Class,

EUR 2100 for Vw Golf,

EUR 1800 for Ford C Max,

EUR 1800 for Fiat 500 Electric,

EUR 1800 for Hyundai Grand I10,

EUR 2100 for Renault Zoe-electric,

EUR 1800 for Toyota Yaris Hybrid,

EUR 1800 for Opel Corsa,

EUR 1800 for Volkswagen Caddy,

EUR 1800 for Clio Winter Tyres,

EUR 5000 for Polestar 2,

EUR 3000 for Daily 35c20 20m3,

EUR 4000 for Ford Galaxy,

EUR 4000 for Polestar 2,

EUR 5000 for Volvo Xc60,

EUR 3000 for Crafter 20m3 Bodywork,

EUR 3000 for Opel Vivaro,

EUR 3000 for Ford Fiesta,

EUR 3000 for Renault Kangoo 2m3,

EUR 2500 for Skoda Octavia,

EUR 2100 for Byd Atto 3 Electric,

EUR 2500 for Opel Grandland,

EUR 2200 for C4 Ford Transit Custom 8.3m3,

EUR 2500 for Peugeot 5008,

EUR 2000 for Opel Insignia,

EUR 3000 for Traffic 88 M3,

EUR 4000 for Renault Megane,

EUR 4000 for Luxury (bmw 4 Series Convertible),

EUR 1800 for Fiat 500e-electric,

EUR 1800 for Renault Twingo,

EUR 1800 for Transit Ft 280k,

EUR 1800 for Renault Clio 2 Places,

EUR 1800 for Nissan Nissan Micra,

EUR 8000 for Jaguar E-pace,

EUR 3000 for Peugeot Boxer 19m3,

EUR 5000 for Mini Cooper Cabrio,

EUR 5000 for Toyota Proace,

EUR 5000 for 5 Series,

EUR 3000 for Mercedes Sprinter 14m3,

EUR 1900 for Peugeot 508,

EUR 4000 for Co 01 Phev,

EUR 5000 for Volvo Xc40 Aut,

EUR 2500 for Iveco Daily 12m3,

EUR 2500 for Renault Grand Scenic,

EUR 5000 for Model Y Lr,

EUR 3000 for Daily 35c12d Tipper,

EUR 6500 for Mercedes Benz Gle-diesel--4wd,

EUR 8000 for Alpine A110,

EUR 8000 for Range Rover Sport-diesel,

EUR 3000 for 4x4 6 7m3,

USD for other car models.

Theft Insurance Excess differs by car model:

EUR 2000 for Volkswagen Golf,Hyundai Grand I10,Opel Corsa,

EUR 2000 for Fiat 500e-electric,

EUR 2000 for Peugeot E 208-electric,

EUR 1900 for Citroen E-berlingo,Peugeot 508,

EUR 2000 for Fiat Tipo Hb,Peugeot E 2008,Hyundai I30 Wagon,Peugeot 308,Crossback E Tense-electric,Ford Galaxy,Opel Grandland,Opel Grandland,Opel Insignia,Renault Grand Scenic,

EUR 2100 for Toyota Corolla,Fiat Tipo Hb,Focus Kombi At,Vw Golf,Renault Zoe-electric,

EUR 2200 for Toyota Proace 6m3,C4 Ford Transit Custom 8.3m3,

EUR 2500 for Skoda Octavia,Peugeot 5008,Iveco Daily 12m3,

EUR 4000 for Skoda Enyaq Iv-electric,

EUR 5500 for Polestar 2,Volvo Xc60,Renault Megane,Luxury (bmw 4 Series Convertible),Toyota Proace,Co 01 Phev,

EUR 5000 for Mini Cooper Cabrio,5 Series,Volvo Xc40 Aut,Model Y Lr,

EUR 8000 for Alpine A110,Range Rover Sport-diesel,

EUR 7000 for Jaguar E-pace,Mercedes Benz Gle-diesel--4wd,

EUR 8000 for Land Rover Range Rover Sport,

EUR 8000 for Mercedes Benz Gla 200,

EUR 2100 for Toyota Corolla,

EUR 2100 for Fiat Tipo Hb,

EUR 1800 for Toyota Corolla,

EUR 1800 for Volkswagen Golf,

EUR 1800 for Peugeot E 2008,

EUR 3000 for Ds Ds3 Crossback,

EUR 3000 for Jeep Renegade,

EUR 1900 for Citroen E-berlingo,

EUR 2200 for Toyota Proace 6m3,

EUR 1800 for Captur Winter Tyres,

EUR 3000 for MINI Cooper,

EUR 2100 for Focus Kombi At,

EUR 2000 for Hyundai I30 Wagon,

EUR 2100 for Peugeot 308,

EUR 3000 for Mercedes A Class,

EUR 2100 for Vw Golf,

EUR 1800 for Ford C Max,

EUR 1800 for Fiat 500 Electric,

EUR 1800 for Hyundai Grand I10,

EUR 2100 for Renault Zoe-electric,

EUR 1800 for Toyota Yaris Hybrid,

EUR 1800 for Opel Corsa,

EUR 1800 for Volkswagen Caddy,

EUR 1800 for Clio Winter Tyres,

EUR 5000 for Polestar 2,

EUR 3000 for Daily 35c20 20m3,

EUR 4000 for Ford Galaxy,

EUR 4000 for Polestar 2,

EUR 5000 for Volvo Xc60,

EUR 3000 for Crafter 20m3 Bodywork,

EUR 3000 for Opel Vivaro,

EUR 3000 for Ford Fiesta,

EUR 3000 for Renault Kangoo 2m3,

EUR 2500 for Skoda Octavia,

EUR 2100 for Byd Atto 3 Electric,

EUR 2500 for Opel Grandland,

EUR 2200 for C4 Ford Transit Custom 8.3m3,

EUR 2500 for Peugeot 5008,

EUR 2000 for Opel Insignia,

EUR 3000 for Traffic 88 M3,

EUR 4000 for Renault Megane,

EUR 4000 for Luxury (bmw 4 Series Convertible),

EUR 1800 for Fiat 500e-electric,

EUR 1800 for Renault Twingo,

EUR 1800 for Transit Ft 280k,

EUR 1800 for Renault Clio 2 Places,

EUR 1800 for Nissan Nissan Micra,

EUR 8000 for Jaguar E-pace,

EUR 3000 for Peugeot Boxer 19m3,

EUR 5000 for Mini Cooper Cabrio,

EUR 5000 for Toyota Proace,

EUR 5000 for 5 Series,

EUR 3000 for Mercedes Sprinter 14m3,

EUR 1900 for Peugeot 508,

EUR 4000 for Co 01 Phev,

EUR 5000 for Volvo Xc40 Aut,

EUR 2500 for Iveco Daily 12m3,

EUR 2500 for Renault Grand Scenic,

EUR 5000 for Model Y Lr,

EUR 3000 for Daily 35c12d Tipper,

EUR 6500 for Mercedes Benz Gle-diesel--4wd,

EUR 8000 for Alpine A110,

EUR 8000 for Range Rover Sport-diesel,

EUR 3000 for 4x4 6 7m3,

USD for other car models.

Fuel Policy (what does it mean)

Full to Full

Distances to Airports | Railway Stations | Hotels | Other Landmarks

Airports

1.7 km from Paris Charles de Gaulle Airport

10.7 km from Paris-Le Bourget Airport

34.3 km from Paris Orly Airport South

Railway Stations

20.8 km from Gare de l\'Est

20.8 km from Gare du Nord

22.7 km from Paris Gare de Lyon

Hotels

20.1 km from Hipotel Paris Gare du Nord Merryl

21.3 km from Aparthotel Adagio Paris Montmartre

22 km from Sweet Inn Apartments- Galeries Lafayette Saint Lazare

Other Landmarks

22.6 km from Fontaine Stravinsky

FIND ME A CHEAP RENTAL

Map view of Hertz Store Location

coordinates: 49.003526 2.569589

Guest Reviews

Total points： 7.2 / 10 Good

Vehicle condition: 0.8
Vehicle cleanliness: 0.9
Spaciousness: 1.0
Counter staff: 0.9
Pick-up location: 0.9
Drop-off location: 0.9
Pick-up time: 10-30 mins
Drop-off time: 0-10 mins

Sunny
Paris
8.2 /10 Very good
Reviewed: Thursday, February 20, 2025
Like: Car is fantastic condition
Dislike: A little pricey that expected
Read More >
D.Wafi Ferdjani
Paris
9.3 /10 Excellent
Reviewed: Thursday, February 20, 2025
La voiture était impeccable. Nous avons eu un long moment d'attente au guichet pour récupérer les clés. La queue était longue et les employés de guichet trop peu nombreux. Ils furent quand même aimables et patients. Le retour de la voiture par contre fut très rapide et pratique.
Read More >
Y.Kan
Paris
8 /10 Very good
Reviewed: Thursday, February 20, 2025
On returning the car at 9 am, there was only one lady at the check in counter inside the office. She was also the one that had to go out to check the vehicle conditions, the fuel used etc and can process 1 customer every 15 minutes or so. There were 6 people on line and you can estimate how long it took her. I almost missed my flight because of this!
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M.CABEL
Paris
7.3 /10 Good
Reviewed: Thursday, February 20, 2025
La climatisation du véhicule ne fonctionnait pas alors que nous étions en été avec des températures élevées. Le véhicule n'était pas équipé d'antenne radio et j'ai payé au final 100 euros de plus par rapport au prix indiqué à la réservation alors que je n'ai pris aucune option.
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Angel Shing
Paris
9.7 /10 Excellent
Reviewed: Thursday, February 20, 2025
The car I have reserved was not available at the time of pick up. The staff was very helpful to check other alternative options for me. Finally, a car on the same range has been arranged. It took some times to settle the whole rental process. I greatly appreciate the excellent service provided and would be great if the car could be clean up before rental.
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KarimB
Paris
6.7 /10 Average
Reviewed: Thursday, February 20, 2025
C est sixt le loueur et non hertz
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A.Dugal
Paris
8 /10 Very good
Reviewed: Thursday, February 20, 2025
La voiture avait plusieurs dommages non répertoriés sur la fiche de prise en charge. J’ai dû demander une inspection avant le départ.
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Prince Thakur
Paris
7 /10 Good
Reviewed: Thursday, February 20, 2025
There is no way to communicate with them France Hertz because some problem in their call routing process. Informed India Hertz and US Hertz too. But they could not help. Also road side assistance there is no response in France
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Anonymous
Paris
7.7 /10 Good
Reviewed: Thursday, February 20, 2025
L'air conditionne de fonctionnait pas donc nous avons du revenir rendre la Renault Captur et en prendre une autre (une Fiat) qui s'est avere etre bien meilleure (air conditionne, carplay, camera arriere, consommation apparemment elevee et turning radius mauvaise pour une petite voiture). Donc au final c'etait plutot une bonne experience malgre le delais au depart.
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C.Audi
Paris
10 /10 Excellent
Reviewed: Thursday, February 20, 2025
I called the agency’s number on the contract to change slightly my pick up and drop off times but the automated system had glitches and I couldn’t make the changes. I wasn’t able to talk to a person and it kept sending me back to the beginning of the choices and changing into French although I chose the English version. I kept wondering had I had a bigger problem if the costumer service would have solved it or not.
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Joy Julian
Paris
10 /10 Excellent
Reviewed: Thursday, February 20, 2025
The lady at the front desk in France was really nice and efficient. The first car we got was an Opel, but the trunk was too small. After mentioning it to the front desk, they swapped it for a Nissan, which was still small, but we didn't want to complain further, so we made do. So, don't pick up your car at 8 AM! It's very important. They tend to give you less desirable models first. My luggage, which was 26 and 22 inches, couldn't fit in the trunk, one had to be placed in the front seat.
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Ivy Eliot
Paris
8 /10 Very good
Reviewed: Thursday, February 20, 2025
The waiting time for the car was a bit long, but they upgraded us to a better model for free since the original car was unavailable. Overall, it feels pretty good.
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Vito Clare
Paris
10 /10 Excellent
Reviewed: Thursday, February 20, 2025
Efficient and fast, good vehicle condition
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Amelia Joel
Paris
6 /10 Average
Reviewed: Thursday, February 20, 2025
There was a customer in front of us, so we had to wait for a while. However, this seems to be the norm for French service.
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Nina Patrick
Paris
8 /10 Very good
Reviewed: Thursday, February 20, 2025
The whole car rental process was pretty good. The specific model I reserved wasn't available, so they offered a different car of the same class. However, I had to go to the garage to pick it up and wait. After a long wait, they finally found a car in the parking lot, which was the same model I reserved, a Golf, but it was a diesel TDI version. This car was really great, with quick acceleration and strong pull-back feeling. What surprised me the most was its incredible fuel efficiency; I only used one and a half tanks of fuel for 2051 kilometers, which is unbelievable!!! Additionally, returning the car was a bit troublesome mainly because the roads around Charles de Gaulle Airport are very complicated and almost made me dizzy. But I eventually found the rental return point, and the return process was simple and quick, so overall it was good.
Read More >
Lucy Sweet
Paris
6 /10 Average
Reviewed: Thursday, February 20, 2025
Average.
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Dave Will
Paris
8 /10 Very good
Reviewed: Thursday, February 20, 2025
Everything else was great! I booked a Golf but they gave me a Renault Clio, which was nice! It felt great to drive! However, finding the return route in Rome was really tough. The garage is on the seventh floor of the parking lot with no signs at the entrance. I missed it and had to navigate a lot of one-way streets before finally finding my way back. So frustrating!
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Selena Katharine
Paris
8 /10 Very good
Reviewed: Thursday, February 20, 2025
The service provided by the lady at CDG Terminal 2F was excellent. The new car had an odor, and she helped us by contacting her manager for a replacement. We are very grateful to her. Initially, we went to Hertz at Terminal 2E, and they said there were no other cars available.
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Patricia Whitehead
Paris
8 /10 Very good
Reviewed: Thursday, February 20, 2025
The service attitude was just average.
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Nicola Billy
Paris
10 /10 Excellent
Reviewed: Thursday, February 20, 2025
The store is easy to find. It's right there as soon as you come out with your luggage. The staff was also very friendly. Despite my poor English, the car pickup went smoothly.
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Virginia Wilson
Paris
10 /10 Excellent
Reviewed: Thursday, February 20, 2025
The rental company is very professional, the store is conveniently located at the airport, and the staff patiently explained everything to us.
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Eric Habakkuk
Paris
10 /10 Excellent
Reviewed: Thursday, February 20, 2025
Arrived at the counter around 6 AM to handle the paperwork and pick up the car. It was in Terminal 2, very easy to find. The staff at the counter were very friendly and quickly completed the procedures. Got the car right outside.
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Elsie Agnes
Paris
4 /10 Average
Reviewed: Thursday, February 20, 2025
The service attitude is acceptable, but the hidden fees are high. 1. The 20% tax is not mentioned in advance; 2. The provided GPS hasn't been updated for 31 months, some routes are not found, and some lead to wrong-way entries; 3. The GPS caused unnecessary detours, leading to exceeding the daily mileage limit, which is very high at 0.84 Euros per kilometer. It's outright robbery. Never using this company again.
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Zoe Charles
Paris
8 /10 Very good
Reviewed: Thursday, February 20, 2025
The car was ready on time. Even though there were no cars available half an hour earlier, we got the car exactly on time. There were no upsell attempts, we finished the necessary formalities and drove off.
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Henry Reed
Paris
10 /10 Excellent
Reviewed: Thursday, February 20, 2025
It's easy to find. You can see it right after exiting the terminal. Very convenient.
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Darcy Hill
Paris
8 /10 Very good
Reviewed: Thursday, February 20, 2025
A very good company, but the wait time for picking up the car was too long. There was only one customer being served before me, and I waited for over 20 minutes. After completing the paperwork, I had to wait another 10 minutes at the parking garage. Previously, in the US, Hertz rental process was very quick. Is this a common issue in Europe? Nonetheless, the process was smooth, with no extra sales pitches.
Read More >
Cleveland Daisy
Paris
10 /10 Excellent
Reviewed: Thursday, February 20, 2025
Very professional, great service attitude.
Read More >
Amy Jordan
Paris
8 /10 Very good
Reviewed: Thursday, February 20, 2025
Good
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May Juliana
Paris
8 /10 Very good
Reviewed: Thursday, February 20, 2025
There are too many people renting cars, and the waiting time is too long.
Read More >
Montague Clare
Paris
8 /10 Very good
Reviewed: Thursday, February 20, 2025
Overall, it was good, but the prices are a bit high. However, they do accept translated driver's licenses.
Read More >
Hardy Malachi
Paris
8 /10 Very good
Reviewed: Thursday, February 20, 2025
High efficiency
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Claude Kipling
Paris
2 /10 Poor
Reviewed: Thursday, February 20, 2025
Long waiting time aside, they insisted on giving me an upgrade saying my two suitcases wouldn’t fit in the Fiat 500 I originally booked. They wouldn’t even let me check the car. Instead, they forced the upgrade and charged me an extra 25 Euros per day, claiming it was a good discount, which doubled my original cost. I had to accept it because I was in a hurry. I chose to return the car in downtown Paris. The train station is in an underground parking garage, but this was not mentioned on the document. I ended up driving around Paris streets several times.
Read More >
Phil Adela
Paris
10 /10 Excellent
Reviewed: Thursday, February 20, 2025
Well-known company, reliable
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Nigel Jane
Paris
8 /10 Very good
Reviewed: Thursday, February 20, 2025
Waited half an hour for the car, everything else was standard service.
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Spencer Toland
Paris
6 /10 Average
Reviewed: Thursday, February 20, 2025
Firstly, the rental car counter at Paris airport is unbelievably slow; we waited a full hour and a half before it was our turn. Secondly, the counter staff didn't care about the car you reserved; they just kept pushing you to rent more expensive cars. We ended up with a car costing 1300 RMB per day. Finally, when we returned home, we were greeted with traffic fines totaling 3000 RMB, very frustrating!
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Veronica Defoe
Paris
8 /10 Very good
Reviewed: Thursday, February 20, 2025
The service in general was okay, but they didn't provide the model we originally booked. The substitute model was much uglier, or we would have to pay extra for an upgrade.
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Chapman May
Paris
6 /10 Average
Reviewed: Thursday, February 20, 2025
The rules are too rigid. They specified a 10:30 AM pickup and didn't allow early pickups. The line was too slow. They insisted on buying insurance, and they were very unhappy if we didn't.
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Dorothy Hansom
Paris
10 /10 Excellent
Reviewed: Thursday, February 20, 2025
Professional
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Max Adam
Paris
10 /10 Excellent
Reviewed: Thursday, February 20, 2025
Very good
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Simona Guy
Paris
8 /10 Very good
Reviewed: Thursday, February 20, 2025
Good
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Page Rhys
Paris
6 /10 Average
Reviewed: Thursday, February 20, 2025
During return, the staff mentioned that the interior was not clean and there was sand. They asked for a 15 Euro cleaning fee or instructed us to go to a gas station to clean it before returning. There was no prior notice about this before renting, which felt quite unfair. Especially if you're rushing for a flight, you definitely can’t avoid the cleaning fee. Poor experience with this aspect of returning the car.
Read More >
Allen Bertram
Paris
10 /10 Excellent
Reviewed: Thursday, February 20, 2025
We chose Hertz because we used it in the USA and had good experiences. This time, we booked a Renault. Initially, the staff said that since we didn’t provide our flight number, the car was still in the garage and suggested we take another car from the lot for an additional fee. We decided to wait for our booked Renault, which we had already fully paid for. The wait was not long, and the car was nearly new, diesel-powered, with good performance. Returning the car at the airport was very convenient with no delays. Highly recommended.
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Maurice Edie
Paris
2 /10 Poor
Reviewed: Thursday, February 20, 2025
Normal wear on the wheel rim was labeled as scratches, resulting in an unjustified charge of 110 euros! Is there any business ethics left? Does this wear really worth this amount? How is that possible! Being unfamiliar with the place, I could only watch helplessly as I got ripped off.
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Alvin Dolly
Paris
8 /10 Very good
Reviewed: Thursday, February 20, 2025
The staff had a good attitude, but the service was slightly slow.
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Julian Holt
Paris
8 /10 Very good
Reviewed: Thursday, February 20, 2025
The staff was friendly, but they didn't resolve the issue
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Ruth Moore
Paris
6 /10 Average
Reviewed: Thursday, February 20, 2025
French staff could be more efficient. Almost had an issue because the staff advised us to use diesel, but after spending over an hour at a German gas station and calling the Dutch rental company, we found out we needed gasoline instead. Confusing!
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Frank Milton
Paris
8 /10 Very good
Reviewed: Thursday, February 20, 2025
When I was paying with my credit card, the dollar limit was insufficient. Luckily, I had a backup card. It was quite embarrassing. Make sure your credit card has enough dollar limit before renting a car!
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Lindsay Smollett
Paris
8 /10 Very good
Reviewed: Thursday, February 20, 2025
The company is relatively small and operates in partnership with Hertz. The logo is too small and hard to find.
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Everley Evan
Paris
8 /10 Very good
Reviewed: Thursday, February 20, 2025
Overall acceptable
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Byron Bertie
Paris
4 /10 Average
Reviewed: Thursday, February 20, 2025
Pushing insurance
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Christopher Alsop(p)
Paris
2 /10 Poor
Reviewed: Thursday, February 20, 2025
Had to wait two and a half hours to pick up the car at Charles de Gaulle Airport T1. Arrived at 8:30 AM for a 9:00 AM pickup, but was told to queue again, which delayed us until 10:30 AM without any cars available. Finished paperwork but had to wait even longer for the keys. It was incredibly frustrating.
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Vic Ezekiel
Paris
2 /10 Poor
Reviewed: Thursday, February 20, 2025
The car was not full of gas when picked up. I took photos and asked the staff to verify and record it. When returning the car, I left more than nearly one tank of gas, but was still charged for a full tank after returning to my country. Despite multiple attempts to reclaim the cost and providing relevant evidence, I didn’t receive a refund. Some colleagues had similar experiences, so friends renting cars should pay special attention.
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Claude Peter
Paris
6 /10 Average
Reviewed: Thursday, February 20, 2025
The customer before us took an hour to process, causing a late pick-up for us.
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Owen Thorndike
Paris
2 /10 Poor
Reviewed: Thursday, February 20, 2025
The queue was too long, only one staff member.
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Muriel Aldington
Paris
2 /10 Poor
Reviewed: Thursday, February 20, 2025
I will never rent from this company or its affiliated H company again! Poor car condition, poor service! Thrifty staff left immediately after handing over the keys without confirming with us. When we asked her questions, she told us to queue up again. We asked other staff from the same company, and they completely ignored us. Due to many scratches on the car, we needed confirmation, but had to queue again. The final solution was merely adding scratch marks on paper, no car replacement, claiming it was already printed (this is not our problem). They even forgot to give us the pass card, leaving us confused at the exit gate and blocking other cars. We had to go back and ask for the card, wasting a lot of time. Shortly after leaving, a tire pressure monitor issue popped up on the dashboard. Contacting the rental company, no one answered; Rentz’s response was to call the police first for support. Additionally, the return location on the confirmation sheet was just the Paris office, not the actual return spot. This place had no parking. We had to park far away and walk 1.3 kilometers to the office to ask, only to be told the correct drop-off location and procedure. During this time, no one answered calls to customer service, wasting nearly an hour driving around Paris looking for a spot. Thankfully, we reached the office before they closed, or else we would have had to return the car the next day.
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Roy Daniell
Paris
6 /10 Average
Reviewed: Thursday, February 20, 2025
Very slow service
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Jill Morrison
Paris
2 /10 Poor
Reviewed: Thursday, February 20, 2025
There were issues with coordination.
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Antony Rossetti
Paris
10 /10 Excellent
Reviewed: Thursday, February 20, 2025
Picking up the car at Terminal 2E in Paris is convenient and quick.
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Rodney Raman
Paris
6 /10 Average
Reviewed: Thursday, February 20, 2025
The flight arrived early, but they strictly followed the flight schedule.
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Amelia Joel
Paris
8 /10 Very good
Reviewed: Thursday, February 20, 2025
Picking up the car was very convenient
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Bartholomew Ward
Paris
10 /10 Excellent
Reviewed: Thursday, February 20, 2025
It's simple, they just don't like to deal with Chinese people.
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Peter Wallace
Paris
2 /10 Poor
Reviewed: Thursday, February 20, 2025
To avoid renting a 5 2 small 7-seater MPV, I specifically chose one of the only two large MPVs on the ZuZuCar website offered by Hertz (Citroen Spacetourer manual or similar). But at the Paris Charles de Gaulle Airport Terminal 1 when signing the rental contract, I was given a Volkswagen Sharan (UH60 BB VW SHARAN GPS BVA), a typical 5 2 7-seater, which can't fit five 20-inch suitcases when seating five adults and a child. After repeatedly requesting a larger model, they said there were none available, and the only option was to pay more for a 9-seater. Looking at Hertz's model card on-site, the I group doesn't even have the Sharan. Is this compact 5 2 MPV really what ZuZuCar considers a large MPV?
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Noel Ackerman(n)
Paris
8 /10 Very good
Reviewed: Thursday, February 20, 2025
Sometimes the phone isn't answered. The only solution for vehicle issues is to change cars.
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Augustine Windsor
Paris
2 /10 Poor
Reviewed: Thursday, February 20, 2025
The car rental company refused to accept insurance from the credit card and kept persuading us to buy their insurance.
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Rodney Elsie
Paris
6 /10 Average
Reviewed: Thursday, February 20, 2025
The service was good, but the car was in poor condition. The order has been canceled.
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Jennifer Sapir
Paris
6 /10 Average
Reviewed: Thursday, February 20, 2025
Average attitude
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Simona Guy
Paris
2 /10 Poor
Reviewed: Thursday, February 20, 2025
The Hertz staff told us it was just a credit card pre-authorization, but in reality, they charged us the full insurance fee without our understanding of French. Moreover, no matter how we tried to explain later, they refused to refund it.
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Humphrey Marlowe
Paris
8 /10 Very good
Reviewed: Thursday, February 20, 2025
Pretty good
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Marguerite Robin
Paris
2 /10 Poor
Reviewed: Thursday, February 20, 2025
During the rental period, the car key was stolen in a different city. The rental company demanded a 350-euro fine. Their internal processes were very slow, which delayed the delivery of the spare key. It took a full four days to send the key from Paris to Paris, delaying the return of the car. This caused the contract to expire before the car could be returned, and they charged a high extension fee of 129 euros per day for six days. Very unreliable.
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Prudence Kennan
Paris
10 /10 Excellent
Reviewed: Thursday, February 20, 2025
Very satisfied
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Gordon Russell
Paris
10 /10 Excellent
Reviewed: Thursday, February 20, 2025
The service quality in car rental agencies in France depends purely on luck. It all depends on the employee you encounter.
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Marcia McCarthy
Paris
8 /10 Very good
Reviewed: Thursday, February 20, 2025
Due to the pandemic, we were given a hard time by other rental companies in Paris, but Hertz was very friendly and rented a car to us. To show my gratitude, I upgraded the vehicle. However, due to changes in our return schedule, we needed to switch to a different drop-off location and exchange the car earlier. Firstly, contacting their customer service by phone was very difficult. Secondly, there were errors in the final bill. Nevertheless, after communicating with QEEQ customer service, the extra charges were refunded.
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Bard Collins
Paris
2 /10 Poor
Reviewed: Thursday, February 20, 2025
An additional 260 euros was charged during pickup, and the car model was changed
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Willie Emmie
Paris
6 /10 Average
Reviewed: Thursday, February 20, 2025
Too many additional fees
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Wright Beaufort
Paris
8 /10 Very good
Reviewed: Thursday, February 20, 2025
The attitude was acceptable. Had to wait a long time for the car delivery and ended up with a different vehicle.
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Haley Hansen
Paris
2 /10 Poor
Reviewed: Thursday, February 20, 2025
Awful rental company. When we picked up the car, the fuel gauge was at 2/8. The staff even wrote down this amount in their records and told us to return it with the same fuel level. When returning the car, we specifically mentioned the fuel level to the staff, and they said it was okay. Now they want to charge us a high fee for not filling up the tank. Absolutely outrageous! Such companies should be boycotted! They try every possible way to extract money from customers, having no conscience at all!
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Beverly Locke
Paris
10 /10 Excellent
Reviewed: Thursday, February 20, 2025
Very satisfied!
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Adela Quiller
Paris
10 /10 Excellent
Reviewed: Thursday, February 20, 2025
Efficient
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Toby Ellen
Paris
10 /10 Excellent
Reviewed: Thursday, February 20, 2025
It was great. As a five-star member, I got a brand new car! The staff at the counter were very polite.
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Alvis Bert
Paris
10 /10 Excellent
Reviewed: Thursday, February 20, 2025
Very satisfied
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Ellis Abbot(t)
Paris
10 /10 Excellent
Reviewed: Thursday, February 20, 2025
Everything was smooth. Apart from picking up and returning the car which required store interaction, everything was handled on my phone.
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Thomas Sinclair
Paris
2 /10 Poor
Reviewed: Thursday, February 20, 2025
Picking up the car was fairly convenient.
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Gustave Hughes
Paris
8 /10 Very good
Reviewed: Thursday, February 20, 2025
Overall, it was okay.
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Osborn Nico(l)
Paris
10 /10 Excellent
Reviewed: Thursday, February 20, 2025
Excellent service! They waited for us despite the flight delay.
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Chad Kipling
Paris
8 /10 Very good
Reviewed: Thursday, February 20, 2025
The staff's service attitude at pickup was good and patient.
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Anonymous
Paris
6 /10 Average
Reviewed: Thursday, February 20, 2025
We believe we were DOWN graded as we ordered Peugeot 2008 and got Seat Arena. Really disappointing car. Also the seat belt buckle was not working properly. We thought of changing the route to replace the car but we found a work around solution. Also the car made some strange noises. Also the waiting time in at the pick-up was very long.
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Martin Richardson
Paris
10 /10 Excellent
Reviewed: Thursday, February 20, 2025
Most of the staff are excellent. A few individuals had some issues.
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Mike Sally
Paris
10 /10 Excellent
Reviewed: Thursday, February 20, 2025
Convenient pick-up, free self-service child seats.
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