You must purchase additional insurance to pick up the car; otherwise, they won't give you the vehicle. After coordinating with QEEQ, the customer service was very impatient and eventually stopped answering QEEQ's calls. QEEQ advised me to pay first and resolve it later. After repeated confirmation with customer service, they stated it was insurance related to the tires. When I returned the car and received the invoice, I noticed hidden charges for something I didn't understand. QEEQ indicated that the tire-related charges could be refunded, but the other would require an appeal. This deceptive experience was particularly distressing.
When we arrived at the airport pickup location at around 8 a.m., the line was very long, but there were only two service staff, so the wait time was long.
“The budget counter at the Montreal airport was the worst experience I’ve ever had renting a car.”
About Budget:5.0/10
The budget counter at the YUL airport was the worst car rental experience I’ve ever had. 100 people waiting and 1 person working, and no cars available despite reservations. It was appalling.
The service of the counter staff was horrible. The person does not accept my canadian credit card because my driving license was french. This forced me to pay with my french card and to buy a supplement for the insurance whereas I am covered by my canadian credit card...
Moreover, the car was smaller than requested through the website.
About QEEQ:10.0/10
the car was smaller than requested through the website.
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