Tour of the Black Forest Area Around Freiburg

Sabina Sinclair

Germany

Reviewed: Wed, Oct 18, 2017

About Shouqizuche: 4.0 /10

1. The pickup location couldn't find the reservation, and we were directed to another branch; 2. The car class was downgraded, we got a SKODA FABIA in poor condition, unsuitable for driving in the Black Forest area; 3. The designated return spot at the central station was insufficient, requiring a long queue at the only counter to fill out forms, almost missed the train; 4. The actual rental company was EUROPCAR. At pickup, another family was also complaining about poor service... Haha!

Shouqizuche

Freiburg

Germany

1 days rental

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Flora Bess

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Loerrach

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Reviewed: Thu, Jan 9, 2020

About Shouqizuche: 6.0 /10

I booked through an agent but picked up the car at Europcar. Although I specified in advance that I needed a 7-seater, it seemed like there was poor communication between the service provider and Europcar. When I arrived, they only had a 5-seater available, and I had to pay extra to upgrade to the only 7-seater, a brand-new Multivan. The staff at the store were chatting away, probably because it was close to Christmas, and they didn't attend to us while we were waiting.

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Reviewed: Tue, Feb 18, 2020

About Shouqizuche: 2.0 /10

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Munich

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Reviewed: Thu, Aug 30, 2018

“Munich - Neuschwanstein Castle - Frankfurt - Cologne”

About Shouqizuche: 10.0 /10

Communication in English was very clear. An international driver's license, local driver's license, credit card, and address and phone number were required. The process was smooth.