CAR RENTAL REVIEWS ON SHOUQIZUCHE AT FRANKFURT AIRPORT, FRA

The rental company's service was generally good. The only downside was that we reserved two booster seats for children but received one booster seat and one five-point harness seat.

We rented a Volkswagen station wagon but were given a Golf, which is much smaller.

When I picked up the car from Europcar, there was no one to inspect the car with me, and the counter didn’t mention this. As a result, when I returned after driving for an hour to replace the car, they found new damage, but I had no evidence. This is a lesson learned; I will ensure to inspect the car first in the future.

It was relatively quick, not many people.

Upon arrival, we were informed that the car we booked online was unavailable. We had to pay extra for a higher-end vehicle and were repeatedly offered more expensive cars.

We had a lot of luggage for 4 people, booked a Mercedes E-Class Estate, but were given an Alfa SUV. The luggage didn't fit, so we had to squeeze into the back seats.

1. There was no information indicating an additional airport fee of 21 euros; 2. At the airport, I was informed that I was not old enough to drive the specified model, which contradicts the information in the app; 3. When placing the order, it was mentioned that a phone holder would be provided, but there was none upon picking up the car; 4. The service staff had an accent which made the experience very unpleasant;

Recommended

The service was excellent, and they even allowed us to extend the return time.

The service was decent, and there weren't many people in line.