The terrible staff forced us to buy third-party insurance, claiming it’s mandated by California law and refusing to rent the car otherwise. They even got a Chinese-speaking person to try to deceive us. Although they eventually refunded the insurance, it does not change the fact that the front desk service was awful.

Arrogant attitude, insisted on extra charges

The staff will try to upsell various things like insurance when you pick up the car. They exaggerate a lot, but you can ignore them all as it's completely unnecessary. If you have a friendly face, you likely won't get the car model you reserved; it will be much smaller, and there's currently no solution for this.

The queue moved relatively quickly for paperwork, but picking up the car took a bit longer, nearly half an hour.

The car was good, but I am waiting for the refund, I didnt receive the whole deposit 200 , only 122