We used Hertz for car rental in New York this time. The staff at pickup asked very detailed questions, which left us a bit confused, so we asked our daughter to help translate. It seemed like the platform needed to confirm the insurance details with us again. Although the staff had to repeat information, they were thorough, patient, and answered all our questions. Such a great service attitude. Returning the car was very simple, just leave the keys inside and park it as instructed. We passed through many toll roads while driving and asked about it. The staff said if we accept email billing, we can just leave. Otherwise, we need to patiently wait in line to handle it on-site. It really relies on trust and honesty.

No need to queue, easy car return process

They didn’t have a car for us after we reserved it and had a waiting list of over 10 people for cars they didn’t have. I found a car at a different store and the guy tells me , we have to offer it to the first in line. I told them I found the car and they wouldn’t book it so we left and went to enterprise and they were wonderful!! Never use hertz again!!

Like: Car was good and reasonable priced
Dislike: Hertz should be titled with correct pick up address

Like: We rented a car for a trip to Canada. Car was clean and the price was good. They were out of the car we reserved, so they upgraded us at no charge. Nice surprise!