Satisfied

No queues. Friendly staff.

When picking up the car, the child seat didn’t fit properly, but the staff patiently helped us to replace it and familiarize ourselves with the car’s features. Until returning the car at the airport, we truly experienced Hertz’s leading position. The parking lot has complete facilities, including self-service refueling, car washing, and a 24-hour airport shuttle. The service is excellent! The return process was simple and straightforward, and the deposit was refunded immediately after inspection! I will choose Hertz again next time!

Pretty good, barely needed to queue, the car was in good condition. It can fit 5 adults and 1 child (in a car seat). The trunk can hold 3x28 inch, 2x24 inch, and 1x20 inch suitcases, plus a simple stroller.

Didn’t have the car I reserved. Card reader didn’t work. Had to process card manually. After 3 different cards, and 15 tries. The kid literally said “maybe it’s our card reader” Who doesn’t have chip readers when their entire business is based on credit card processing? Customer service rating below zero if possible.