Overall pretty good, pickup and drop-off were very fast.

Our flight was delayed, so we picked up the car 2 hours earlier than scheduled. Due to language barriers, we were concerned about being charged for unnecessary insurance, but it turned out to be fine. The car was picked up quickly, but the attitude of the front desk staff could be improved.

Poor vehicle maintenance led to a breakdown during the trip. When we called AVIS, they asked us to tow the car to a designated location, but later denied instructing us to do so. There was no replacement of the same type available, so we had to downgrade. They also refused to compensate the difference. The company is careless and dishonest.

The store staff was quite helpful and managed to find us a Chrysler upon our request. Although it was a lower-end variant, it was the model we wanted as we are familiar with its driving features.

Terrible service and I will never use Avis again. They overcharged me for fuel, included unexplained charges and incorrectly informed me on charges for a GPS. I plan to complain to their head office on the numerous inconsistencies in charges. It was my first time using the company, and if their intention was to never get me to do business through them again, then they succeeded.