From United States
+1-8007618913
From Canada
+1-2897685366
From United Kingdom
+44-2035140670
From Japan
+81 3-4578-4029
From Argentina
+54-2657459025
From Chile
+56-226665927
From Colombia
+57-6017940262
From Mexico
+52-7449800692
From New Zealand
+64-99508740
From Peru
+51-17009061
From Switzerland
+41-445514539
From Thailand
+66-25088458
From Singapore
+65-31585008
From Australia
+61-1800-507-258
From Turkey
+90-850-390-7486
From Italy
+39-800729010
From Portugal
+351-304500663
From Brazil
+55-6140426960
From France
+33-970019487
From Israel
+972-23752163
From Germany
+49 6107 6353100
From China
+86-1089171020
From South Korea (Domestic calls only)
00308 491 0209
From other countries or regions
+1-8007618913
Live chat Email us Service Code: 9035415052
From United States
+1-8007618913
From Canada
+1-2897685366
From United Kingdom
+44-2035140670
From Japan
+81 3-4578-4029
From Argentina
+54-2657459025
From Chile
+56-226665927
From Colombia
+57-6017940262
From Mexico
+52-7449800692
From New Zealand
+64-99508740
From Peru
+51-17009061
From Switzerland
+41-445514539
From Thailand
+66-25088458
From Singapore
+65-31585008
From Australia
+61-1800-507-258
From Turkey
+90-850-390-7486
From Italy
+39-800729010
From Portugal
+351-304500663
From Brazil
+55-6140426960
From France
+33-970019487
From Israel
+972-23752163
From Germany
+49 6107 6353100
From China
+86-1089171020
From South Korea (Domestic calls only)
00308 491 0209
From other countries or regions
+1-8007618913
Available between 10.00 a.m. and 19.00 p.m. (Japan Time)
LINE Live chat Email us Service Code: 9035415052
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Reviewed: Tue, Oct 24, 2017
About Aucar: 2.0 /10
The car rental company charged 50 AUD for cleaning a child seat, which is highly unreasonable! When returning the car, I checked the vehicle thoroughly inside and out with the staff, and they said everything was fine and asked me to sign. Before leaving, I confirmed again with the staff that the car had been inspected and there would be no charges to my credit card, except for the highway tolls as those could not be billed immediately. However, after I returned to China, the car rental company sent a photo of the child seat, claiming it was dirty and demanding 50 AUD for cleaning. This is completely unreasonable! Why wasn't it mentioned on the spot when both parties were present? We knew beforehand that there would be charges if the seat was dirty, so we were very careful while using it and checked thoroughly before returning the car. There was no dirt at all, and the staff had also confirmed this. Now, after returning to China, they send a photo claiming it was dirty and demanding payment. This is very frustrating! Firstly, I checked and confirmed the seat was not dirty when returning the car; secondly, the staff also said everything was fine; thirdly, a photo alone is not convincing; and lastly, any issues should be addressed on the spot when both parties are present—claims made afterwards are not acceptable.

Relevant Reviews on Aucar Aucar Mel airport

Benedict Buck

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Reviewed: Sat, Jul 28, 2018
About Aucar: 4.0 /10
Scheduled to return the car at 7, actually returned at 7:24.

Dora Den(n)is

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Reviewed: Tue, Oct 16, 2018
About Aucar: 10.0 /10
Although Aucar Rental is not located at the airport, their shuttle service is excellent and prompt. We didn't have to wait long at all.
About QEEQ: 10.0 /10

Victoria Hoyle

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Reviewed: Mon, Feb 25, 2019
About Aucar: 8.0 /10
It's okay, picking up the car is relatively convenient
About QEEQ: 8.0 /10

K.Francombe

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Economy | Nissan Micra or similar
Reviewed: Sat, Mar 2, 2019
“Inappropriate vehicle offered as an “upgrade””
About Aucar: 5.3 /10
Told I had an “upgrade” to a Jeep Cherokee which had serious damage to the left hand side of the vehicle. Stated I wanted a small car not a damaged SUV and informed they had no small cars and gave me a Hyundai. This car had serious understeer, accelerator would not engage when accelerating from stand still for 5 to 10 seconds then it would lurch forward. had only 1/4 of a tank. When I returned vehicle to “Tina” she said she would cover part of the fuel and knock $5 hire per day off. I would have much rather Ed the vehicle (or similar) that I had asked for and not had the condescending experience of being offered “an upgrade”. Car was not roadworthy for purpose and Tina, while giving a return, was still obnoxious with her attitude.
About QEEQ: 8.0 /10
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Victor

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Economy | Toyota Yaris or similar
Reviewed: Thu, Jun 28, 2018
“bad communication between Easyrentcars and Aucar”
About Aucar: 8.4 /10
Like: The car itself was OK; picking-up the car was not OK due to incorrect information provided by Easyrentcars.
Dislike: The information about pick-up and drop-off provided by Easyrentcars was not correct. It was difficult to understand over the phone correct information when you are in the airport with all announcements, crying children etc. Had to phone three times to get all needed information.

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