Frankfurt-Prague-Budapest-Vienna-Munich-Interlaken-Strasbourg-Frankfurt

Very good attitude

Quite patient, there were two staff members, and the queue time was not long.

First, I want to thank the Zuzuche platform. Over the past few years, I have frequently used this platform to rent cars for my overseas trips. This review is about my car rental experience at Frankfurt Airport in Germany. Originally, I requested a Ford wagon considering the length of my luggage. However, after completing the procedures at Terminal 1 and heading to the underground parking, I found an Opel compact car instead. Their parking lot had many cars, including numerous Ford wagons as requested. There were no service personnel in the parking area, so I returned to the service desk to explain the situation. I insisted on the Ford wagon, but the customer service tried to increase the price. Unable to reach an agreement, I decided to cancel the rental and called Zuzuche in China. During this call, the service personnel then mentioned that a Ford wagon was available in Terminal 2. I immediately went there, completed the procedures, and found the car in the parking lot without any assistance. After inspecting the car, I noticed obvious scratches on the front and back bumpers. I took photos and went back to the service desk to report it. They said that if I provide the photos with time and location when returning the car, it would be fine. With this confirmation, I started my trip. However, during the return, they made an issue about the front scratches being recorded but not the rear ones. They asked me to send the photos to their email and noted the situation in German on the return document. After returning home, I sent the photos and details to their email. Soon after, I received a charge of 1000 Euros on my credit card, in addition to the 1000 Euro deposit taken during the rental. I felt scammed, especially considering a German rental company shouldn't rent out damaged cars, particularly when there were many other normal cars available. This happened in Frankfurt, which was very unexpected. Looking around, other rental companies had rented out most of their cars, while this company had many cars left in the garage. It clearly indicates issues with their business model. Currently, I have reported this to Zuzuche customer service, who are helping me recover the charges. I suggest not cooperating with such dishonest companies and ensuring the rights of domestic users renting cars abroad, as we trust Zuzuche to assist us when problems arise overseas.

The store is located in Terminal 2. After getting off the plane, follow the signs within the airport from Terminal 1 to Terminal 2. All car rental companies are on the same floor. It is very easy to find, right next to the orange-colored SIXT. The staff at the counter were very meticulous, friendly, and extremely patient, repeatedly explaining to us since our English isn't very good. We didn't get the original model booked, but instead received a Ford Focus. When we checked it in the parking lot downstairs, we realized it was a new car with only 11 kilometers on it. The car's condition was excellent, and both pickup and return were very convenient. This German local car rental company is also much cheaper compared to global chains. We'll definitely choose it again if we come to Germany for a self-drive trip!

I booked a 320 on the website, but at the store, they insisted on giving me a 1.2T Skoda Fabia because I was under 25. The rental fee was not reduced, and I was forced to purchase full insurance and prepaid fuel.