When we returned the car, there happened to be a staff member patrolling the parking lot. They took the keys and said everything was okay, so we left. Important note: there was no joint inspection of the car! Two days later, we received an email notification of car damage and a hefty bill!

I booked because it included zero deductible collision and theft insurance, but at the car rental location, they insisted there was no such coverage. Even with the voucher from Zuzuche, the staff couldn't read Chinese and stubbornly insisted there wasn't zero deductible coverage. At the time, Zuzuche couldn't provide immediate help to solve the issue, so I felt scammed (either rent a car without insurance or pay extra for it).

Booked a Prado well in advance, but they provided a Highlander instead. Even though it was a downgrade, they didn't refund the cost difference. We agreed I could return the car with an empty tank, but I returned it with half a tank of fuel left. Not only did they not refund me, but they also charged me for the remaining fuel.

No need to queue, plenty of cars, and you can pick up the car even before the scheduled time.

Car was neat and clean. It did meet the expecations.

A call to customer before pickup to guide would have been great.